Senior Specialist - Personal Banker

About the role

The Consumer Baking Operations Area is responsible for delivering consumer banking products and services to individual customers, including personal loans, savings and checking accounts, mortgages, and credit cards.

Responsibilities

• Processing account openings and closures
• Managing loan applications and approvals
• Facilitating transactions
• Ensuring compliance with regulatory requirements
• Providing customer support for banking services
• May include branch operations, customer service, and transaction processing
• Support of promotional activities
• Enhancing customer relationships
• Referring customers to other areas, as appropriate
• Other duties as assigned
• Working under limited supervision for non-routine situations and may be responsible for leading daily operations
• Training, delegating and reviewing the work of lower level employees
• Problems are typically difficult and non-routine but not complex

Requirements

• Typically requires 7+ years relevant experience
• May require vocational or technical training
• May require obtaining and/or maintaining NMLS registration