Senior Branch Manager - Orange, Lake and Osceola Counties

About the role

The Senior Branch Manager leads the daily operations of a full-service branch, overseeing all aspects including sales, customer service, lending, operations, and security. The role involves inspiring and coaching the team, fostering a sales-driven and customer-focused culture, and driving growth through new business development, referrals, and client retention.

Responsibilities

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch's identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Afford significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report regularly to senior management on branch performance, opportunities, and challenges.

Requirements

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluency in English; bilingual a plus.
• Access to reliable transportation.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Qualifications

• Bachelor's degree preferred.
• Previous banking or financial services experience preferred.

Skills

• Leadership skills.
• Customer service skills.
• Financial product knowledge.
• Team management skills.
• Problem-solving skills.
• Communication skills.

Benefits

Trustco Bank offers a comprehensive benefits package including:

• Medical, dental, and vision insurance.
• A health savings account with an annual employer contribution.
• A 401(k)-retirement plan with generous employer match.
• Paid time off plus 11 paid federal holidays.
• Training and professional development programs.
• Tuition reimbursement.
• Reduced fees and rates on certain loan products.
• and much more!

Pay

The salary range for this position is $X - $Y per year, depending on experience and qualifications.

Schedule

This is a Full-time position with hours aligned to branch operations:

• Monday, Wednesday: 8:30 AM – 5:00 PM
• Tuesday: 8:30 AM – 3:00 PM
• Thursday–Friday: 8:30 AM – 6:00 PM
• Saturday: 8:30 AM – 1:00 PM (rotating schedule)
• Sunday: Closed

Employees may need to remain 15–30 minutes after closing. Occasional travel for training, meetings, or branch support is required.

Equal Employment Opportunity Statement

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion
• Recruitment, advertising or solicitation for employment
• Treatment during employment
• Rates of pay or other forms of compensation
• Select for training, including apprenticeship
• Layoff or termination

This statement applies to all aspects of employment, including selection for training, recruitment, advertising, placement, promotion, termination, and other conditions of employment.