Senior Branch Manager (Hyattsville Branch)

About the Role

This position provides strategic and experienced leadership and management for a high-opportunity branch team, ensuring profitability, growth, and sound operation. The Senior Branch Manager drives branch teammates to deliver a best-in-class client experience through needs-based conversations and appropriate financial solutions for immediate, short-term, and long-term needs.

Community involvement and business development in high-opportunity markets, including referrals to multiple lines of business, are key responsibilities.

Responsibilities

• Deliver strong individual and team sales/referral performance in deposits, loans, investment, and other product lines.
• Provide excellent client experience through needs-based conversations.
• Direct, lead, and coach superior sales and service behaviors leveraging the Sales & Service Playbook.
• Drive business development through personal productivity in small business, mass affluent, Workplace Solutions, and line-of-business partnerships.
• Collaborate with other lines of business on market-level strategic initiatives to meet bank-wide objectives.
• Develop and execute plans to meet or exceed branch sales goals while maintaining operational efficiency and compliance.
• Drive growth through outside business development, relationship-building with centers of influence, and client acquisition.
• Conduct sales efforts to bring in new primary relationships and expand existing personal and business banking relationships.
• Maximize sales and client satisfaction while minimizing operating losses through tactical execution.
• Review performance results via analytics dashboards and adjust team initiatives and coaching as needed.
• Execute Performance Leadership routines, including formal observations and branch performance metrics.
• Develop and maintain relationships with small business and mass affluent clients to retain, deepen, and earn referrals.
• Build an effective COI (Center of Influence) network to support business development and client growth.
• Promote and represent the bank through community involvement during and after business hours.
• Support and implement initiatives for CRA (Community Reinvestment Act) and Fair Lending.
• Represent the bank in targeted business or community organizations and participate in bank-sponsored events.
• Adhere to all applicable laws and regulations, including BSA/AML (Bank Secrecy Act/Anti-Money Laundering) policies.
• Ensure the entire team completes all required training and follows bank procedures, internal controls, and regulatory policies.

Talent Management and Development

• Interview and select candidates to fill branch positions.
• Coach, train, and develop the branch team through formal observations and coaching sessions.
• Manage the teammate performance development process, including performance reviews.
• Educate teammates on products, services, and digital capabilities.
• Analyze reports to respond and coach accordingly.
• Conduct performance counseling, including disciplinary action decisions.
• Ensure all teammates follow internal controls, operational procedures, and risk management policies.

Organizational Relationship

This position reports to the Market Leader.

Qualifications

• Possess or be able to obtain NMLS (Nationwide Multistate Licensing System) registration.
• Bachelor’s Degree or equivalent work experience required.
• Previous lending experience required.
• Seven plus years of retail banking experience.
• Five plus years of management experience in a sales environment.

Skills

• Deep knowledge and proficiency in retail banking and lending practices.
• Ability to transform financial information and business intelligence into action.
• Ability to develop business through community involvement, COI activities, and client referrals.
• Excellent client service skills.
• Demonstrated leadership, coaching, and development skills.
• Advanced knowledge of both outside and inside sales processes and best practices.
• Excellent oral and written communication and presentation skills, including proficiency in video conferencing.
• Ability to exercise sound business judgment.
• Knowledge of risk management and loss prevention.
• Highly skilled in digital channel technology and ability to educate clients.
• Proficient with Microsoft Office suite.
• Flexible, able to adapt to change in a fast-paced environment.
• Ability to travel based on business need.
• Evening and weekend hours required based on business need.
• Able to stand for extended periods of time and lift objects up to 30 pounds.

Benefits

This position is eligible to participate in either an applicable incentive compensation plan or a discretionary profit-sharing bonus program. A comprehensive benefits package is available. For more details, visit Atlantic Union Bank Careers - Benefits.