Senior BPO Business Development Manager

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Responsibilities

• Develop and execute comprehensive sales strategies to achieve revenue targets.
• Build and manage a high-performing remote sales team across multiple regions.
• Identify and secure new business opportunities in the BPO and call center space.
• Foster long-term relationships with enterprise clients and key stakeholders.
• Collaborate with marketing and operations to align sales initiatives with company goals.
• Analyze market trends and competitor activity to inform strategic decisions.
• Represent the company at industry events, conferences, and client meetings.

Requirements

• Bachelor's degree in business, Marketing, or related field (MBA preferred).
• 3+ years of experience in BPO sales, with at least 5 years in a leadership role.
• Proven success in managing remote sales teams and achieving aggressive targets.
• Strong understanding of BPO services, customer service, and outsourcing models.
• Excellent communication, negotiation, and presentation skills.
• Experience with CRM tools and sales analytics platforms.

Qualifications

• All positive, and driven applicants are encouraged to apply.

Skills

• Results-driven leadership skills.
• Strategic thinking and planning.
• Client relationship management.
• Market analysis and competitive intelligence.
• Collaboration and teamwork.
• Communication and presentation skills.
• CRM tool proficiency.
• Sales analytics and data interpretation.

Benefits

At MCI, we offer a professional office environment, with a focus on innovation, collaboration, and excellence in customer experience. We value our employees and provide a supportive work culture where they can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization.

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

The schedule for this role is flexible and designed to accommodate the needs of the successful candidate and the company's operational requirements.