Senior BMS Service Technician

About the role

Mantis helps organizations improve how their buildings perform by bringing together energy, facility operations, and sustainability into one connected approach. As a BMS Service Technician II, you will diagnose and resolve complex system issues in building management systems across commercial and mission-critical environments. This role ensures systems run reliably by completing service work from start to finish, reducing repeat issues, and maintaining consistent service quality.

Key outcomes:

• >= 85% of service tickets resolved without return visit (First-Time Fix Rate)
• Service issues resolved within SLA timelines across all priority tiers (MTTR)
• >= 95% QA pass rate with <5% callbacks or rework
• <= 10% of tickets require escalation to senior technician or engineering
• 100% of service work documented accurately and submitted within required timeframe
• 100% compliance with site safety and security protocols
• Demonstrates ownership, accountability, and reliability in field execution

Responsibilities

• Independently troubleshoot, service, and commission BMS systems in mission-critical environments
• Diagnose and resolve hardware, software, and networked control system issues
• Execute service tickets from assignment through full resolution within SLA timelines
• Perform system upgrades, backups, restores, and configuration changes
• Execute commissioning and startup activities, including validation of system performance
• Install and configure control system components, including sensors, controllers, and panels
• Read and interpret control drawings to identify issues and implement solutions

Requirements

• 3-5+ years of BMS, building automation, or HVAC controls experience
• Proficiency with Tridium Niagara (N4) or equivalent controls systems
• Strong troubleshooting capability across control systems (hardware, software, and networked systems)

Working Conditions / Physical Requirements

• Work environment: Field-based role across commercial buildings, active construction sites, and mission-critical facilities.
• Physical requirements:
  • Standing, walking, climbing ladders, and working in mechanical spaces
  • Lifting tools and equipment (up to ~50 lbs.)
  • Working in confined or high-access environments as needed
• Schedule expectations: Standard work hours with on-call rotation and emergency response requirements
• Travel required: 90% based on service and project needs

Pay

$85,000 - $125,000 a year (Base Salary)

Benefits

• Medical, Dental, Vision
• FSA, HSA
• 401k Matching
• Paid Vacation, Paid Sick, Paid Holidays
• Paid Parental Leave
• Paid Short Term & Long Term Disability
• Tuition Reimbursement
• Flexible hybrid work schedule (for office-based employees)
• Professional development opportunities