Senior BMC Helix Developer (Hybrid)

Responsibilities

• Design, build, customize, and maintain core ITSM modules (Incident, Change, Problem, and Service Request) using the BMC Helix platform.
• Author complex workflows, approvals, notifications, and escalations using Developer Studio, Innovation Studio, and Digital Workplace.
• Engineer integrations with external enterprise applications like JIRA using REST/SOAP APIs and data pipelines.
• Oversee data modeling within the CMDB and build rich, data-driven operational KPIs using Helix Dashboards.

Qualifications

• 10+ years of deep, hands-on application development experience utilizing BMC Helix ITSM, Innovation Suite, or BMC Remedy.
• Proven background executing end-to-end platform migrations to modern, cloud-based configurations.
• Extensive experience writing custom workflows (Active Links, Filters, Escalations) and managing REST/SOAP API integrations.
• Must be local to Atlanta, GA and available to work on a hybrid model (2-4 days a week in office).

Preferred Qualifications:

• Prior experience working within the Communications, Media, or Technology (CMT) space.
• Deep knowledge of ITIL service management frameworks and compliance data structures.
• Strong troubleshooting proficiency paired with technical leadership capabilities.

Location

Atlanta, Georgia

Salary

$62.99 - 72.99 per hour

Work Hours

8am to 5pm

Education

Bachelor's degree

Benefits

Includes medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).