Senior Billing Analyst

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and worldwide business process consulting, with services designed to lower environmental impact.

About the role

The Senior Billing Analyst is a key resource for the client’s billing team and will be responsible for all aspects of client billing including bill preparation, daily process administration, research and analysis, troubleshooting, problem resolution, reporting, and any special assignments. The position is also responsible for creating budget projections for clients, assisting in some collections, interpreting and communicating client billing guidelines, and coordinating special billing arrangements.

Location: Columbus, OH (remote)

Responsibilities

• Perform work editing, preparing, or processing legal invoices and prebills/proformas according to established procedures and guidelines
• Submit and manage rejections of electronic invoices in designated client system
• Assist customers with billing/e-billing inquiries, troubleshoot issues, and follow-up with operational areas on the client side
• Understand and comply with all assigned client billing guidelines and demonstrate understanding through use of effective communication
• Meet contracted deadlines for accepting, completing, and delivering all work
• Execute accruals, budgets, and information and data requests
• Execute monthly invoices as assigned
• Provide exemplary support to client partners and supervisors, keeping them fully apprised of statuses and action plans on key issues and problems
• Provide workflow guidance to more junior team members
• Serve as value-added subject matter expert and support resource for billing staff
• Perform daily departmental duties as assigned
• Ensure the team is current on relevant billing topics and activity
• Collaborate with other financial colleagues to resolve issues and ensure optimal execution of departmental responsibilities
• Communicate issues and resolutions timely, effectively, and professionally
• Serve as backup to fellow team members, as appropriate
• Proactively recommend process and procedural enhancements including documenting processes and improvements
• Assist with updating documentation relating to special billing arrangements
• Create and maintain required spreadsheets to track/monitor various functions as needed
• Interact with clients in person, over the phone, or electronically with care and professionalism
• Complete special projects as assigned
• Adhere to company policies in addition to client site policies
• Train new Billing Analysts/Associates

Requirements

• Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance (commensurate experience may be considered in lieu of education)
• Strong analytical and critical thinking skills
• Minimum four years of billing experience in a law firm or professional organization required (five years or more preferred)
• Must be a team player with strong interpersonal skills
• Superior customer service and a demonstrated ability to work in challenging and dynamic environments
• Self-directed with a strong work ethic; capable of working independently with limited supervision
• Ability to work outside of established business hours and adjust personal schedule to meet deadlines
• Ability to multitask and meet stringent deadlines in a fast-paced work environment
• Excellent organizational and time-management skills
• Demonstrated proficiency with Microsoft Office products, MS Excel (including advanced features such as pivot tables, graphs, formulas, macros)
• Experience working with client Document Management Systems (DMS)
• Ability to create spreadsheets, manipulate data, and generate reports
• Detail-oriented with excellent organizational and time-management skills
• Excellent verbal and written communication skills with ability to effectively present results to senior management
• Ability to perform well in a cross-functional environment and interface effectively with senior management, vendors, and client staff
• Ability to professionally handle matters of a sensitive nature with confidentiality
• Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred
• Ability to work overtime as needed during peak or critical periods
• Ability to maintain the highest level of confidentiality

Pay

The salary range for this role is $25/hour to $36.97/hour. Starting pay decisions are determined based on multiple factors including relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance and other voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts