Senior Billing Analyst

Responsibilities

• Billing Operations & Process Ownership
• Lead the design and maintenance of billing schedules derived from commercial contracts, ensuring accuracy and auditability
• Perform and oversee usage-based billing calculations aligned with market value pricing and contractual terms
• Own resolution of non-standard, manual, or exception-based billing arrangements from intake through final outcome, with minimal escalation
• Identify and implement process improvements that demonstrably increase billing accuracy, efficiency, and scalability — and own their adoption and results
• Evaluate and document billing procedures, identifying gaps and implementing controls to reduce error rates
• Own the monthly billing close process end-to-end — accountable for meeting all deadlines including threshold validation, invoice preparation, and final close with no hand-offs to resolve
• Prepare and review account reconciliations and support journal entry preparation as part of month-end procedures
• Produce and deliver billing reports and variance analyses for finance leadership and FP&A partners
• Coordinate and own billing documentation for internal and external audits, ensuring completeness and compliance
• Partner with Revenue Accounting to support revenue recognition processes tied to billing outcomes
• Serve as the accountable billing point of contact for key client accounts — owning the client relationship, communication, and resolution quality, not just fielding inquiries
• Own dispute resolution from first contact through final resolution — applying strong analytical, contractual, and communication skills to reach timely, defensible, and commercially sound outcomes
• Build and maintain trusted relationships with internal stakeholders across Sales, Legal, Client Services, and Development
• Translate complex contractual and commercial terms into accurate and defensible billing outcomes
• Maintain and improve client interaction documentation to support collections and relationship continuity

Qualifications

• Bachelors degree in Accounting, Finance, Business, or a related field.
• 7 years of progressive experience in billing, accounts receivable, or financial operations
• Deep knowledge of electronic and manual billing procedures, including usage-based and market-value pricing models
• Demonstrated ability to interpret and operationalize complex commercial contracts
• Expert-level Microsoft Excel skills required — pivot tables, XLOOKUP/VLOOKUP, complex nested formulas, dynamic arrays, Power Query, and data modeling; Excel is a primary production tool in this role, not a support skill
• Proven track record of leading month-end close processes and supporting audit activities
• Excellent written and verbal communication skills, with experience in client-facing and executive-level interactions
• Strong analytical and problem-solving skills with the ability to work through ambiguity and make data-driven decisions
• Able to manage competing priorities and deliver results in a deadline-driven environment with minimal supervision
• Experience in SaaS or technology companies, preferably in usage-based or subscription billing environments
• Working knowledge of SQL for querying billing and financial data (stored procedures, joins, temp tables); ability to pull and validate data independently without relying on a developer
• Experience with data automation tools such as Alteryx, Python, or similar platforms
• Familiarity with ERP and billing systems (e.g., NetSuite, Salesforce Billing, Zuora, GoTransverse or similar)
• Exposure to FP&A reporting, revenue recognition (ASC 606), or financial systems integration
• Experience mentoring or leading small teams or projects
• CPA, CMA, or relevant professional certification (or progress toward one)