Billing Operations Senior Analyst

What You’ll Be Doing

• Oversight of end-to-end billing operations, ensuring accuracy, completeness, compliance, and timely delivery of invoices.
• Analyzing billing, payment, and revenue data to identify trends, variances, and opportunities for operational improvement.
• Investigating and resolving complex billing discrepancies, escalated customer inquiries, and payment disputes.
• Serving as a primary billing contact for high-revenue and strategic customer accounts.
• Maintaining regular meetings with customers to review invoices, address billing issues, and enhance client relationships.
• Developing and maintaining reports, dashboards, and key performance metrics related to billing, collections, accruals, and revenue performance.
• Reconciling billing and payment activity across multiple systems to ensure financial accuracy.
• Collaborating with Operations, Customer Success, Relationship Management, Finance, and Sales teams to ensure billing aligns with contractual obligations and customer expectations.
• Supporting month-end and year-end close activities, including variance analysis, reconciliations, and audit preparation.
• Identifying opportunities to streamline billing workflows, reduce errors, and improve operational efficiency.
• Evaluating billing technologies, reporting tools, and automation opportunities that support organizational growth and scalability.

What You’ll Bring To The Table

• 8–10 years of progressive experience in billing, accounts receivable, finance operations, or a related field.
• Demonstrated experience supporting enterprise-level or high-revenue customer accounts.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
• Advanced Microsoft Excel skills, including complex formulas, pivot tables, lookups, and data analysis.
• Experience working with ERP systems, billing platforms, or financial management systems.
• Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong communication and presentation skills, including the ability to communicate effectively with customers and senior leadership.
• Exceptional attention to detail and commitment to accuracy.
• Strong customer service orientation and ability to build trust with internal and external stakeholders.
• Ability to work independently while collaborating effectively across multiple departments.

Preferred Skills

• Experience with Power BI, Tableau, or other business intelligence and reporting tools.
• Knowledge of revenue operations, accrual accounting, and financial reporting processes.
• Experience supporting complex service contracts or enterprise customer billing environments.
• Background in waste management, environmental services, logistics, facilities management, or other service-based industries.
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
• Experience identifying and implementing process improvement or automation initiatives.