Senior Billing Analyst

About the role

The Senior Billing Analyst is a key contributor to the Finance and Billing department, responsible for the accurate and timely execution of complex billing operations, financial reporting support, and accounts receivable management. This position plays a critical role in the month-end close process, ensures compliance with company and contractual billing policies, and serves as a subject matter expert in billing systems and procedures. The Senior Billing Analyst works in close collaboration with internal stakeholders across Sales, Customer Service, and Accounting departments to ensure billing accuracy, customer satisfaction, and regulatory compliance.

Responsibilities

• Process revenue recognition transactions in accordance with GAAP standards, ASC 606, and company policy, ensuring accurate financial reporting
• Maintain accuracy in all billing systems and databases, including prompt and accurate data entry and transaction processing
• Prepare and review billing documentation to ensure compliance with contractual terms and company policies prior to customer delivery
• Perform comprehensive account, ledger, and subsidiary reconciliations to ensure accuracy and completeness of all billing transactions
• Identify, investigate, and resolve billing discrepancies and unusual transactions in a timely manner
• Extract, compile, and analyze billing data using advanced Excel functions, pivot tables, and appropriate analytical tools to support decision-making
• Develop and maintain analytical reports and dashboards to track billing metrics, aging, and performance indicators
• Conduct quality reviews of billing documents and transactions to identify and correct errors prior to invoicing
• Execute month-end close procedures and reconciliations in accordance with established timelines and company standards
• Assist with AHDoc financial reports and supporting schedules, ensuring data integrity and compliance with reporting requirements
• Assist with month-end closing reports, analysis, and documentation for management review and financial statement support
• Gather, organize, and maintain supporting documentation and reconciliations for audit and financial reporting purposes
• Monitor accounts receivable aging reports and perform follow-up activities on outstanding customer invoices
• Resolve escalated billing inquiries and customer issues in a professional and timely manner
• Coordinate with Sales, Customer Service, and Accounting departments to address customer billing concerns and contract-related questions
• Ensure compliance with all company billing policies, procedures, and contractual billing terms and requirements
• Maintain comprehensive audit trails and detailed documentation of all billing activities to support internal and external audits
• Support audit activities by providing requested documentation, reconciliations, and explanations in a timely and organized manner
• Collaborate with internal audit and external auditors to facilitate audit procedures and respond to audit inquiries
• Validate FP&A folders to ensure completeness and accuracy prior to customer invoicing
• Support system testing and implementation of new billing features and enhancements, ensuring data integrity during transitions
• Troubleshoot system issues and errors, document findings, and escalate to appropriate technical support resources as necessary
• Maintain proficiency in billing software, ERP systems, and related technology platforms utilized by the department
• Identify opportunities for process improvements and cost efficiencies within billing operations
• Assist with the design, documentation, and implementation of improved billing procedures and workflows
• Document new procedures and best practices, and serve as a resource to train team members on proper billing processes
• Support the Billing Manager with day-to-day operations, reporting, and special projects as needed

Requirements

• Three (3) to five (5) years of professional experience in billing, accounts receivable, financial operations, or accounting environments
• High school diploma or equivalent (GED); some college coursework or business-related certification preferred
• Demonstrated proficiency with billing software systems and enterprise resource planning (ERP) platforms
• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, data consolidation, and analytical functions
• Strong mathematical and analytical skills with the ability to identify trends and discrepancies in financial data
• Excellent attention to detail and commitment to accuracy in all work product
• Strong verbal and written communication skills with the ability to effectively interact with internal and external stakeholders
• Excellent organizational skills with the ability to manage multiple priorities and meet established deadlines
• Ability to work both independently and collaboratively in a team environment

Preferred Qualifications

• Associate's degree or higher in accounting or finance, or demonstrated relevant experience
• Experience with AHDoc or similar comprehensive financial reporting systems
• Knowledge of GAAP, ASC 606 revenue recognition standards, and financial reporting requirements
• Experience with government contracts, federal billing requirements, or fleet management billing operations
• Previous experience supporting internal and external audit activities

Skills

• Analytical Thinking: Ability to analyze complex billing situations, identify root causes, and develop solutions
• Attention to Detail: Commitment to accuracy and completeness in all financial work and documentation
• Problem Solving: Initiative to identify issues, escalate appropriately, and contribute to resolution
• Communication: Ability to clearly communicate complex billing concepts to both technical and non-technical stakeholders
• Collaboration: Effectiveness in working with cross-functional teams to resolve issues and achieve business objectives
• Organization & Time Management: Ability to prioritize effectively and manage multiple concurrent projects
• Technical Proficiency: Comfort learning and quickly adapting to new systems and software applications
• Compliance Orientation: Commitment to understanding and adhering to all policies, procedures, and regulatory requirements
• Continuous Improvement: Proactive mindset toward identifying and implementing process enhancements

Benefits

• Full benefits within 30 days (medical, dental, vision, prescription drug coverage, life insurance, disability insurance)
• 401(k) match program
• Paid vacation, holidays, and sick time
• Boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through Amerit University
• Employee referral program, up to $1,000 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion
• Wellness and fitness programs through our providers

Pay

Competitive salary range: $70,000–$75,000. Paid weekly, every Friday.

Schedule

Primarily office-based with standard working hours. Regular extended hours may be required during month-end close periods.

Work Environment & Physical Demands

• Office environment with extended computer use (typing, reading, viewing screens)
• Occasional lifting and carrying of documents or materials not exceeding 25 pounds