Senior Bilingual Content Strategist, (Senior Consultant, Experience & Design)

About the Role

We are seeking a Senior Bilingual Content Strategist as part of our Senior Consultant, Experience & Design career path to lead the translation, localization, and quality assurance of Spanish-language content for state claimant and employer-facing digital services. This role is first and foremost responsible for ensuring that English content is translated into clear, accurate, legally sound, and culturally appropriate Spanish. The ideal candidate understands that effective translation goes beyond language fluency—it requires deep knowledge of cultural nuance, plain language principles, and the ability to preserve legal and regulatory intent while making complex government information understandable to diverse Spanish-speaking audiences. This individual will also leverage content strategy experience to improve content quality, collaborate with product and design teams, and help establish scalable bilingual content workflows within an agile, human-centered design environment.

This is a fully remote role.

Responsibilities

• Lead the translation, localization, and quality assurance of English content into Spanish for claimant and employer-facing digital experiences.
• Review and validate Spanish-language content to ensure translations are legally accurate, culturally appropriate, consistent with program terminology, and aligned with plain language and accessibility standards.
• Translate and adapt user-facing content—including instructional text, workflows, help content, notifications, and application guidance—while preserving the intent of the original English source.
• Ensure legal, regulatory, and public benefits information is accurately represented in Spanish with no loss of meaning or ambiguity.
• Serve as the primary subject matter expert for Spanish-language content quality, partnering with stakeholders to resolve linguistic, cultural, and terminology questions.
• Review and refine machine-assisted translations produced through localization tools to ensure they meet quality and accuracy standards.
• Partner with product managers, UX designers, content designers, and engineers to integrate high-quality bilingual content into sprint delivery cycles.
• Contribute to content strategy by helping define content standards, governance, and reusable patterns that support scalable bilingual experiences.
• Conduct content audits and recommend improvements to clarity, consistency, accessibility, and user comprehension.
• Support metadata, information architecture, and content organization efforts where appropriate to improve findability and maintainability.
• Participate in user research and content validation activities to ensure translated content effectively serves Spanish-speaking users.

Customer Impact

• Deliver expected outcomes that are intuitive, accessible, and aesthetically compelling.
• Offer and implement innovative solutions that include design best practices, tools, and research methods.
• Serve as a trusted advisor in your area of expertise.
• Lead and align stakeholders with product and project goals that drive adoption, retention, and customer satisfaction as well as Fearless success.

Impact You Will Create

• Collaborate with cross functional teams.
• Coach, mentor, and develop peers in a manner that allows for knowledge sharing that strengthens the design community within the organization.
• Earn the trust of your customer and teammates by delivering world class services.
• Drive accountability and delivery by ensuring project objectives are not only met on time but aligned with client priorities and Fearless standards of excellence.
• Anticipate risks and implement proactive solutions to keep initiatives on track.
• Take ownership of risk management by monitoring deliverables across the team, identifying issues early, and coaching teammates on mitigation strategies while keeping leadership informed.
• Shape client engagement and intelligence-gathering efforts by actively cultivating relationships with stakeholders, synthesizing insights across the client organization and partner ecosystem, and providing Fearless leaders with actionable recommendations that inform strategy and strengthen delivery outcomes.

Work Experience

Project Specific Skill and Experience Requirements

• Minimum of 7 years of experience in content strategy, localization, translation, UX writing, or content design supporting digital products or large-scale websites.
• Bachelor's degree in Communications, English, Journalism, Translation, Linguistics, Spanish, or a related field, or equivalent professional experience.
• Native or professional fluency in both Spanish and English with demonstrated experience translating and localizing digital content for Spanish-speaking audiences.
• Extensive experience translating, reviewing, and validating Spanish-language content involving legal, regulatory, public benefits, healthcare, financial, or government information, where accuracy is critical.
• Strong understanding of cultural and regional language differences within Spanish-speaking audiences and the ability to make appropriate localization decisions.
• Demonstrated ability to preserve legal and regulatory intent while producing clear, plain-language translations that are accessible and easy to understand.
• Experience applying plain language principles, accessibility standards (WCAG), and human-centered design practices to bilingual digital content.
• Experience collaborating with cross-functional agile teams, including product managers, UX designers, engineers, and content stakeholders.
• Demonstrated content strategy experience, including content governance, content modeling, content audits, or information architecture, to support scalable content operations.

Preferred Experience

• Experience working with translation management or localization platforms (such as Localize, Smartling, Phrase, Crowdin, or similar).
• Experience supporting government digital services, unemployment insurance, workforce development, or other public benefits programs.
• Experience reviewing or improving machine-assisted translations and establishing localization quality assurance processes.
• Familiarity with generative AI and translation technologies to improve localization workflows while maintaining human quality review.
• Google UX Design Certificate, Content Strategy for Professionals specialization, ATA certification, or other professional translation or localization credentials.

Skills and Competencies

• Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships and draw logical conclusions to develop effective solutions.
• Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.
• Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.
• Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.
• Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations.
• Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.
• Managing Priorities & Client Alignment: Skillfully negotiates and manages conflicting priorities to strategically align decisions, enhancing service delivery and client satisfaction.

Physical Requirements

• Ability to sit for extended periods while working on a computer or during meetings.
• Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.
• Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.
• Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).

Compensation

Fearless is committed to providing a competitive compensation package that will meet your current and future needs. Our philosophy is aimed at rewarding team member contributions, supporting long-term financial growth and security, and overall well-being. We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless — regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate — is consistently paid fairly based on alignment to the needs and requirements of the role.

The salary range for this position is:

• Minimum Salary: $96,132
• Salary Midpoint: $124,971
• Maximum Salary: $162,462
• Hiring Range for Role: $96,132 - $126,000

This position is eligible for a discretionary bonus based on individual and company performance criteria.

Benefits

At Fearless, we take care of our team—because when you're supported, you can do your best work. We offer a flexible, family-friendly environment with benefits designed to support your health, growth, and life outside of work.

For Full-Time Team Members (Starting Day One)

• Flexible, life-friendly schedules
• 100% coverage for our medical HSA plan

Portfolio Submission

Please include a link to your portfolio with your application. Your portfolio helps our hiring team understand your previous work, design approach, and the role you played in creating solutions.