Senior Benefits Coordinator

Key Responsibilities

• Support eligibility, enrollments, qualifying life events, and dependent verification processes; troubleshoot participant issues and coordinate resolutions with carriers and third-party administrators.
• Support 401(k)/defined contribution and other retirement program processes (e.g., enrollments/deferrals, eligibility, payroll interfaces, and vendor coordination) and assist with annual plan cycle activities.
• Maintain and validate benefits data in Workday (or other HRIS), including audits of eligibility, deductions, and event processing; support testing, configuration changes, and process improvements.
• Career development and training: Maintain process documentation, SOPs, and job aids; identify opportunities to streamline workflows and enhance employee experience while maintaining controls.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 5+ years of progressive benefits administration experience supporting health and retirement programs.
• Working knowledge of U.S. benefits administration practices (eligibility, enrollment events, COBRA/ACA concepts, retirement plan operations) and strong attention to data integrity and controls.
• Experience partnering with vendors, carriers, and internal stakeholders to resolve complex benefit issues.
• Proficiency with HRIS systems (Workday preferred) and strong Excel skills (e.g., lookups, pivots, data validation).
• Ability to handle confidential information with discretion and sound judgment.
• Strong written and verbal communication skills, with the ability to explain benefits concepts clearly to diverse audiences.
• CEBS or other benefits-related certification preferred.
• Experience with retirement plan vendor management (e.g., recordkeepers, advisors) and operational governance support preferred.
• Experience supporting benefits integrations, testing, or implementations (e.g., Workday benefits configuration, vendor feeds) preferred.
• Prior experience in a law firm or other professional services environment preferred.
• Project management skills and comfort working in a fast-paced, high-service setting.