Senior Benefits Consultant
About the role
The Senior Benefit Delivery Consultant is responsible for delivering exceptional benefit services to internal and/or external clients while ensuring operational excellence and program compliance. This role manages the end-to-end delivery of benefit programs, resolves complex service issues, and works collaboratively with stakeholders to optimize processes and enhance customer experience. The consultant brings deep expertise in benefits administration, service delivery, and process improvement to drive program effectiveness and client satisfaction.
Responsibilities
- Manage day-to-day delivery of benefit programs and services
- Support client inquiries and resolve complex benefit-related issues
- Ensure compliance with regulatory requirements and program guidelines
- Monitor service delivery metrics and identify improvement opportunities
- Coordinate with internal teams and external vendors to optimize service delivery
- Document processes and develop training materials for team members
- Contribute to continuous improvement initiatives and process optimization
- Mentor and support junior team members
Requirements
- Operational Excellence
- Process Improvement
- Change Management
- Compliance and Risk Awareness
- Systems proficiency (Workday, SAP, Service Now)
- Communication and Problem Solving
- Attention to detail
- Flexibility & Adaptability
- Project management
Skills
- Adaptability
- Critical Thinking
- Customer Service
- Detail-Oriented
- Financial Engineering
- Financial Statement Analysis
- Investments Analysis
- Personal Development
- Personal Initiative
- Teamwork
Benefits
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including competitive compensation and flexible benefits, such as:
- 401(k) program with company-matching contributions
- Health, dental, vision, life, and disability insurance
- Paid-time off
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to build close relationships with clients
- Potential to earn more through RBC’s discretionary variable compensation program, provided the business meets its performance targets and you meet your individual goals
Pay
The expected salary range for this position is $70,000–$130,000, depending on experience, skills, and registration status, market conditions, and business needs.
Address: 250 Nicollet Mall, Minneapolis, United States of America. Full-time, 40 hours per week.