Senior Benefits Administration Services Analyst

Responsibilities

• Executing established client-defined benefits processes with minimum direction and oversight from Sr. Leadership.
• Researching and responding to client and participant escalated issues (such as eligibility, data, service delivery, etc.).
• Triaging intermediate system issues to confirm adherence to requirements.
• Performing peer review on work completed by other team members.
• Interfacing with external client contacts to scope change work.
• Review and maintain Business Requirements, Administrative Guides and Process documents, making updates and obtaining client signoffs as needed.
• Identifying system and processing enhancements to improve process efficiency.
• Mentoring and coaching junior team members.
• Performing other duties as assigned and complying with all policies and standards.
• Leading change work for the entire project life cycle from Discovery through Go-Live, including project management.
• Acting as Subject Matter Expert for client rules & expectations.
• Acting as steward for Conduent Data Requirements in partnership with Data Management team.

Requirements

• Advanced Excel skills are required.
• Formal education and 4 plus years of relevant expertise in Defined Benefits.
• The ability to complete work with minimal supervision.
• Project Management skills.
• 3 years of SQL query execution & development.
• Familiarity with project life cycle and project management.

Pay, Benefits & Schedule

Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.

In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

The estimated salary range for this role is $80-90k.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retail Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

• Bring your authentic self to work
• Grow and thrive, both personally and professionally
• Make a difference with our clients, in our communities, and with the millions of people we support