Senior Behavioral Health Referrals Associate

About the role

This role supports mental health programs and initiatives developed through the Texas Child Mental Health Care Consortium, with a focus on improving the quality and accessibility of mental health care for children and adolescents across Texas.

Responsibilities

• Referral Management
• Uses assembled information concerning a patient’s clinical background to determine the most appropriate referral(s).
• Manages and tracks patient referrals, ensuring all records are provided promptly and accurately.
• Maintains updated records of referrals, ensuring all data is accurately documented.
• Contributes to and maintains a list of needed referrals.
• Interprofessional Collaboration
• Works on the referrals team using an interprofessional model that includes pediatric psychiatrists, psychologists, other licensed mental health professionals, and administrative staff.
• Uses the Electronic Medical Record to communicate referral information to team members, patients, families, and school staff, ensuring accuracy of all assigned records.
• Provider and Family Support
• Answers provider inquiries regarding the referral process and provides necessary information and support.
• Follows up with providers and care coordinators to support patients and families in resolving any issues or delays in the referral process.
• Community Outreach and Resource Development (10%)
• Engages in community outreach to expand and enhance a database of community providers who accept referrals from TCMH programs.
• Conducts searches for referral resources.
• Marginal or Periodic Functions
• Affords assistance with special projects related to referral process improvement.
• Participates in community events or health fairs to promote referral programs and resources.
• Supports team lead in providing training or orientation to new staff on referral workflows and systems.
• Supports development of educational materials for providers, patients, and families regarding referral processes.
• Supports periodic audits or quality assurance initiatives.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

Qualifications

• Requires a Bachelor's Degree in Social Work, Counseling, or a related field with at least 3 year(s) of related work experience.
• The Ability to communicate with others in a clear, understandable, and professional manner on the phone and in person.
• Relevant education and experience may be substituted as appropriate.
• One year of professional experience in care coordination or case management.
• Proficient PC skills with emphasis on Excel.
• Health plan or provider order entry experience.
• Knowledge of medical and mental health terminology and/or medical coding.
• Spanish fluency.

Skills

• Customer Focus
• Organizing
• Problem Solving
• Interpersonal Savvy
• Prioritizing

Benefits

Salary Range: $48,000 + depending on qualifications

Working Conditions: Standard office equipment, Repetitive use of a keyboard, Use of manual dexterity, Occasional weekend, overtime and evening work to meet deadlines

Pay

Salary Range: $48,000 + depending on qualifications

Schedule

Weekly Scheduled Hours: 40

Benefits

Standard office equipment, Repetitive use of a keyboard, Use of manual dexterity, Occasional weekend, overtime and evening work to meet deadlines