Senior Behavioral Health CRM Business Analyst - HYBRID (Locals to Lansing, MI)

Duties & Responsibilities

• Reviews, analyzes, evaluates, and prioritizes business and user needs.
• Triage user requests and tickets, assign priority and severity, and communicate effectively to all stakeholders.
• Maintain and prioritize CRM inbox communications.
• Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant to the system.
• Formulates systems to parallel overall business strategies.
• Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements.
• Aid in developing and drafting Request for Proposals (RFPs).
• Aid in deployment and management of end-user reporting tools and platforms.
• Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
• Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
• Reviews, analyzes, and evaluates business systems and user needs.
• Formulates systems to parallel overall business strategies.

Required Skills

• 5+ years of experience as a Business Analyst
• Experience as a BA working with applications built on Salesforce
• QA/Testing Experience

Desired Skills

• Local, State, or Federal government experience
• Azure Devops
• FedRAMP
• HIPAA
• Nice CXone or other contact center suite
• Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective
• Familiar with industry standards (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering

Other Desired Skills

• Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective
• Familiar with industry standards (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering
• A certain degree of creativity and latitude is required
• Has knowledge of commonly used concepts, practices, and procedures within a particular field
• Familiar with relational database concepts, and client-server concepts
• Ability to organize, evaluate, and present information effectively
• Ability to analyze, synthesize, and evaluate a variety of data for use in program development and analysis
• Other required skills are technologically savvy; strong training and technical assistance skills; excellent oral and written communication skills; and highly organized and detail oriented
• Required skills in the use of all necessary software necessary to execute stated duties and responsibilities (includes the suite of Microsoft Office applications such as Word, Excel, PowerPoint, Outlook)
• Ability to meet competing deadlines
• Strong data management skills
• Experience in process improvement, project management, and data management