Senior Banker - South Hadley

Essential Duties And Responsibilities

• Deliver an exceptional customer experience focused on relationship building, market growth, and regulatory compliance.
• Perform daily banking operations including account opening/closing, transaction processing, and customer support, ensuring accuracy and adherence to bank policies.
• Identify opportunities to deepen customer relationships and refer to internal business partners as appropriate.
• Collaborate with team members to achieve branch goals and contribute to overall market success.
• Address and resolve customer concerns professionally, documenting outcomes per bank policy.
• Review and approve transaction exceptions and overrides, escalating complex issues to management as needed.
• Serve as a key-holder responsible for opening/closing the branch and maintaining security standards.
• Support consumer lending by accepting applications, assessing customer needs, and recommending appropriate products and payment options.
• Manage cash operations including vault, ATM, and coin machine responsibilities; reconcile cash and negotiables in line with performance standards.
• Ensure compliance with all regulatory requirements including BSA and CIP; complete and maintain required documentation and annual training.
• Maintain thorough knowledge of PeoplesBank products and services; complete annual product training.
• Communicate professionally across all channels, representing the bank in alignment with service standards.
• Support brand awareness through community engagement, volunteerism, and business development activities.
• Apply advanced knowledge of bank policies and procedures to support team operations and resolve customer issues.

Education And Experience

• High School diploma required; Associates degree preferred.
• Two years’ related experience.
• Will consider a combination of education and experience.

Skills Required

• Advanced cash handling experience, mathematical acumen required.
• Exceptional attention to detail with the ability to manage time effectively and multitask in a dynamic environment.
• Thrives in fast-paced settings, demonstrating adaptability and a proactive approach to change.
• Excellent verbal and written communication skills, ensuring clear and professional interactions.
• Strong interpersonal and customer service abilities, with a talent for building and maintaining client and business relationships.
• High level of discretion and integrity, committed to protecting the financial privacy of clients, colleagues, and the organization.
• Willingness to travel to various banking center locations throughout region as needed and assigned.
• Ability to complete on-the-job training and demonstrate proficiency in accordance with company standards and guidelines.

Work Environment And Physical Demands

• Frequent travel is required to and from various banking centers within reasonable distance and the PeoplesBank Executive Office in Holyoke, MA.
• Flexibility is essential for this role.
• While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak.
• The associate is frequently required to reach, walk, stoop, crouch.
• The associate is occasionally required to stand, lift, bend, drive and travel.
• The associate may work offsite at community, financial education and bank-at-work events several times a year and occasionally makes business calls with the Banking Center Manager.