Senior AV Technician

Roles & Responsibilities

• Provide excellent customer service.
• Provide client assistance to support collaboration technology or process.
• Provide support on all collaboration technologies including, but not limited to: Microsoft Teams, Meetup devices, Owl video devices, Webex, Zoom.
• Provide end-user support on process: Scheduling meetings with technology, Requesting support, Basic use of technology.
• Provide end-user training as requested.
• Troubleshoot, to level 2, all issues to capability and resolution.
• Replacement of equipment.
• Termination of cabling.
• Complex troubleshooting.
• Escalate issues, as required, to necessary parties following process.
• Weekly room checks.
• Quarterly room preventative maintenance.
• Maintain and report on all technology requests within Client’s Incident Management System.
• Ensure all assigned tickets are updated and closed once resolved.
• Provide standard weekly, monthly and quarterly reports as required and on-time.
• Maintain and manage equipment spares inventory.
• Manage meeting room inventory.
• Provide event support, as requested and scheduled.
• Provide additional training to Jr Techs.

Skills & Abilities

• 4-7 years’ experience working with audio/visual equipment.
• 4-7 years’ experience with troubleshooting technical issues, preferably on A/V equipment and/or IP connected devices.
• 1-3 years’ experience in a customer facing position.
• Complete understanding of IP networking.
• Complete understanding of A/V signal flows.
• Able to work as part of team and as an individual.

Education & Experience

• Bachelor’s Degree preferred.
• CTS Certification required or obtained within 6 months from starting position.
• CTS-I and CTS-D certifications preferred.

Additional Qualifications

• Ability to walk and be on your feet for long periods of time.
• Some overtime required, as allowed by local labor law.
• Some local travel required.
• Climbing of ladders, up to 10 feet / 3 meters.
• Able to lift up to 50 lbs.
• Must be able to speak and understand English.
• Requires extensive sitting, standing and walking.
• Valid U.S. driver’s license.
• Willing to complete background checks and drug tests required by current or future contracts.

Pay

We offer an excellent salary and benefits package, including 401k and Flex 125 plans.

Schedule

Details on schedule are not specified in the job posting.