Senior AV Support Services Engineer

About the role

Diversified Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

Responsibilities

• Technical support for: Video Teleconferencing; Audio (Program and Speech, DSP based systems); Projection and Display Devices; Video Wall Display Systems; Crestron / AMX Source Control Devices; Lenovo room computing; Wireless Microphones / RF Systems; Biamp Nexia / Biamp Tesira; PTZ Wall Cameras; Sony and Samsung displays.
• Ability to work with the client and 3rd party integrator stakeholders during project.
• Absorb responsibility for commissioning conference room systems for room sign-off and use.
• Support the client’s AV team during live events, as needed.
• Be available on-site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am – 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required.
• Support over 100 rooms across 4 campuses.

Requirements

• 5+ years of experience in enterprise level AV support.
• Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling.
• Competencies in Video Conferencing products.
• Competencies in Crestron control systems (trouble shooting, basic communication concepts and protocols).
• Basic wiring skills.
• Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices.
• Experience with major industry manufacturers including QSC, Crestron, Cisco, Microsoft, Biamp, Shure, and/or Poly.
• Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems.
• General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word).
• Present well as client facing and working with high level executives within high pressure meeting situations.
• Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients.

Qualifications

• Education & Certifications: High School Diploma or equivalent.
• Certifications: CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.).
• Desired Skills: Three (3) years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections.