Senior Avionics Support Engineer
About the Role
The Senior Avionics Support Engineer is responsible for delivering high-quality technical support to both internal and external customers for communication and surveillance avionics products, including TCAS, TAWS, ADS-B Mode S Transponders, and Lynx systems. This role serves as the primary interface between customers and the business, addressing technical support needs, system solutions, publications, and product reliability concerns.
Responsibilities
- Serve as a primary point of contact for customer technical inquiries, ensuring timely and accurate technical support
- Conduct Traffic Advisory (TA) and Resolution Advisory (RA) investigations, including near-miss and anomaly cases
- Assist in troubleshooting and diagnosing issues related to supported products li>Use Salesforce to track and manage customer interactions and support cases
- Support continuous improvement initiatives for technical support processes and tools
- Lead product reliability reviews and help identify trends in failure modes
- Collaborate with engineering teams to assist in root cause analysis and corrective actions
- Contribute to the development of service bulletins and technical publications
- Assist in creating and delivering training materials for customers on product installation, maintenance, and repair
- Provide input for proposals, quotations, and product support agreements as needed
- Travel domestically and internationally to customer sites and Acron facilities to provide on-site support and product training
- Communicate clearly and effectively at all levels within customer organizations, as well as with peers and leadership
- Deliver impactful presentations that communicate technical concepts, recommendations, and solutions
- Serve as a subject matter expert and mentor junior engineers
Qualifications
- Bachelor’s degree in Engineering, Aviation, or a related field, or equivalent technical experience
- 15+ years of experience in technical support, avionics, or a related field preferred
- Expertise in digital and solid-state electronics, with specialized knowledge of avionics technologies and a solid understanding of RF systems
- Strong business acumen, including an understanding of customer satisfaction, profitability, market positioning, and competitive dynamics
- Demonstrated sound judgment and decision-making skills with the ability to adapt to changing conditions and communicate decisions effectively
- Excellent verbal and written communication skills with experience presenting to technical and non-technical audiences
- Ability to build strong working relationships across all organizational levels and foster a collaborative team environment
- Highly self-motivated and proactive, with demonstrated professionalism, integrity, and customer focus
- Proficiency with Microsoft Office applications
- Proficiency with Salesforce
Additional Qualifications
- Experience supporting communication and surveillance avionics systems
- Experience with TCAS, TAWS, ADS-B, Mode S Transponders, Lynx, or related avionics products
- Experience performing MTBF, MTBUR, and reliability analysis
- Familiarity with airline operations, MRO environments, and aviation maintenance practices
- Experience supporting root cause and corrective action investigations
- Experience developing customer-facing technical publications and training materials
- Prior leadership or mentoring experience within a technical support organization
Acron Aviation is proud to be an Affirmative Action and Equal Opportunity Employer. We maintain a drug-free workplace and conduct pre-employment substance abuse testing and background checks, where allowed by law. Acron Aviation is an E-Verify employer and may use artificial intelligence (AI) tools to support parts of the hiring process, although final hiring decisions are made by humans.