Senior Automotive Service Advisor | Up to $100K | 3+ Years Required - 2640

About the role

Kwik Kar Lube & Tune is seeking a Senior Automotive Service Advisor for its Keller, Texas location. This customer-facing role is designed for an experienced automotive advisor who can manage 10-20 vehicles per day while guiding repair orders from initial write-up through completion. The position offers hourly pay plus team-based commission with annual earning potential of $65,000-$100,000, along with medical insurance, PTO, sick time, and provided uniforms.

Responsibilities

• Manage customer intake and vehicle write-ups, documenting customer concerns and service needs accurately.
• Create and present repair estimates and maintenance recommendations while clearly explaining service needs to customers.
• Review and present Digital Vehicle Inspections (DVIs), including pictures and videos documenting recommended repairs.
• Manage customer follow-up and the authorization process through inbound and outbound phone calls, text messages, and email.
• Manage repair orders from initial write-up through completion and keep customers informed throughout the service process.
• Use Tekmetric for shop and repair-order management and Steer for customer communication and follow-up.
• Present appropriate repair and maintenance opportunities with an expectation to support the shop's sales goals.
• Manage a daily workload of approximately 10-20 vehicles while supporting weekly sales expectations of $20,000-$50,000.

Qualifications

• 3-5 years of automotive Service Advisor experience required
• Automotive industry background is required. Experience in either an independent automotive repair shop or dealership environment; independent repair shop experience is preferred.
• Experience creating and presenting estimates, maintenance recommendations, and repair authorizations.
• Ability to manage customer communication through inbound and outbound phone calls, text messages, and email.
• Ability to review and present Digital Vehicle Inspections using photos and videos.
• Availability to work the stated Monday-Saturday schedule, including required Saturdays.

Compensation & Benefits

Hourly pay plus commission. Annual earning potential of $65,000-$100,000 based on the stated pay plan; actual earnings are not guaranteed. Commission and bonuses are team-based, reflecting a sell-as-a-team and win-as-a-team approach. Medical insurance. Paid time off. Sick time. Uniforms provided.

Schedule

Monday-Saturday; Sunday off plus one rotating weekday off; Saturdays required.

Why Work Here

Kwik Kar Lube & Tune operates as part of a multi-location automotive service organization. This role gives an experienced Service Advisor the opportunity to work with established shop technology, including Tekmetric and Steer, while managing the customer experience throughout the repair process. The compensation structure is team-oriented, with advisors selling as a team and sharing in team-based bonus opportunities.