Senior Auto Appraiser – Field for Northern VA/DC
USAA · Virginia Beach, VA · 1 mo ago
Management$75k–$136k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes "Why USAA?" intro, "The Opportunity", "What You'll Do", "What You Have", "Physical Demand Requirements", "What Sets You Apart", "Compensation range", "Benefits". Also maybe "Pay" section for compensation. "Schedule" not present. We need to include sections only when real specific content. Use for headings. Use
for headings. Use - for lists. Use
for prose.
We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, scam warning, application instructions, etc. Also remove duplicated lines.
We need to preserve all substantive info.
Let's extract content:
Intro: "Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs."
That's about the company; could be "About the role"? Actually "About the role" maybe not exactly. But we can use "About USAA" or "About the role"? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings where appropriate.
We have:
- About the role: maybe the intro about USAA and the opportunity? Could be "About the role" includes description of role: field-based role in Northern Virginia/DC area, investigating, negotiation, evaluation and appraisal of vehicle damage claims. That's more responsibilities.
Better to structure:
About the role
... description of role location and purpose.
Then Responsibilities (Responsibilities
) with list of duties from "What You'll Do".
Then Requirements/Qualifications: "What You Have" includes education, experience, knowledge, licensing, physical demands. Could split into Requirements and Qualifications. But we can combine.
We also have "Physical Demand Requirements" separate.
We have "What Sets You Apart" (preferred qualifications). Could be under "Qualifications" or "Skills". We'll treat as "Preferred Qualifications".
Compensation: we have compensation range and details. So Pay
with paragraph.
Benefits: Benefits
with list.
We must not include sections with filler like "commensurate with experience". We have actual numbers.
Schedule: not present, so omit.
We must not include application instructions, EEO, etc.
Let's extract substantive paragraphs.
**About the role**: combine "Why USAA?" and "The Opportunity". Actually "Why USAA?" is about company; "The Opportunity" describes field-based role location. We'll combine.
Paragraph: "At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. This is a field-based role in the Northern Virginia/DC area. Candidates who are willing and able to work in Northern Virginia/DC are encouraged to apply."
That seems good.
**Responsibilities**: list from "What You'll Do". Let's extract bullet points.
Original sentences:
- With the use of digital tools, evaluates and appraise highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations.
- Investigates claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors.
- May require face-to-face interactions with members and third parties.
- Reviews facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim.
- Demonstrates advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions.
- Reviews claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable.
- Maintains accurate and current claim file documentation throughout the claims process for complex claims.
- Maintains high standards of productivity through effective desk management, timely follow ups, and accurate mapping of repair plans and timeline for repair in support of fast and accurate claims adjudication.
- Responsible for reviewing additional damage received from repair facilities to either complete a supplement or triage to field provider method of inspection.
- May serve as a subject matter expert representative for disputed claims or trials.
- Serves as a resource for team members on escalated issues of a routine nature.
- Partners with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
- Proactively provides policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process while setting appropriate expectations.
- Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice during designated CATs.
- Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
We'll turn each into - .
**Requirements / Qualifications**: from "What You Have" and "Physical Demand Requirements" and maybe "What Sets You Apart" as preferred.
What You Have:
- High School Diploma or General Equivalency Diploma.
- 2 years of auto appraising experience.
- Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.
- Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
- Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
Physical Demand Requirements:
- May require the ability to operate a company vehicle within assigned territory.
- May require the ability to reach, handle, squat, bend, climb, and kneel as needed to complete inspections of damaged vehicles.
- May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time.
- May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.
What Sets You Apart (preferred):
- Active Texas or Florida All-Lines Adjusters License.
- I-CAR ProLevel 3 (Platinum) certification or actively pursuing ProLevel 3.
- Experience as a Field Auto Appraiser with a Property & Casualty (P&C) insurance carrier.
- Experience and ability to prepare estimates and evaluations using CCC estimating platform.
- Experience and ability to balance between writing accurate collision repair estimates in a Virtual & Field environment.
- Ability to deploy on CAT when needed.
- US military experience gained through military service or gained as a military spouse / domestic partner.
We could split into Requirements (mandatory) and Qualifications (preferred). But instruction says we can use headings like Requirements, Qualifications, Skills. We'll decide:
-
Requirements
: list mandatory items (education, experience, knowledge, skills, licensing).
- Qualifications
: list preferred qualifications (What Sets You Apart).
- Skills
: maybe not needed; we could incorporate skills in Requirements.
But we have physical demands; could be part of Requirements.
We'll create:
Requirements
with containing:
- High School Diploma or GED.
- 2 years of auto appraising experience.
- Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.
- Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
- Demonstrated written and verbal communication skills with members, claimants, repair facilities, and internal/external stakeholders.
- Ability to acquire and maintain an insurance adjuster license within 90 days (3 attempts allowed).
- Ability to operate a company vehicle within assigned territory.
- Ability to reach, handle, squat, bend, climb, and kneel as needed for vehicle inspections.
- Ability to work outdoors in inclement weather; may work in body shop/salvage yard up to 25% of time.
- Must meet USAA safe driving requirements (MVR check, valid driver's license).
That covers physical demands.
Qualifications
with containing preferred items:
- Active Texas or Florida All-Lines Adjusters License.
- I-CAR ProLevel 3 (Platinum) certification or actively pursuing.
- Experience as a Field Auto Appraiser with a P&C insurance carrier.
- Experience preparing estimates/evaluations using CCC estimating platform.
- Ability to write accurate collision repair estimates in virtual and field environments.
- Ability to deploy on CAT when needed.
- U.S. military experience (service or as military spouse/domestic partner).
We could also include "Skills" but not necessary.
Now Pay: Pay
with paragraph: "Compensation range: The salary range for this position is: $75,380 - $135,690. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors."
We must not include visa sponsorship? It's substantive; we keep.
Benefits: Benefits
with containing:
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education to assist with professional goals
We should not include "For more details on our outstanding benefits, visit our benefits page on USAAjobs.com" as that's a link/instruction; maybe we can drop as it's application instruction? It's not exactly application instruction but it's a reference; we could keep but it's not substantive benefit; it's a link. Probably drop.
Now ensure we didn't include boilerplate: EEO, scam warning, application instructions, etc. We removed.
Check for duplicated lines: we didn't repeat.
Now output HTML fragment only.
Let's craft.
We'll start with About the role
...
Then Responsibilities
...
Then Requirements
...
Then Qualifications
for prose. We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, scam warning, application instructions, etc. Also remove duplicated lines. We need to preserve all substantive info. Let's extract content: Intro: "Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs." That's about the company; could be "About the role"? Actually "About the role" maybe not exactly. But we can use "About USAA" or "About the role"? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings where appropriate.
We have:
- About the role: maybe the intro about USAA and the opportunity? Could be "About the role" includes description of role: field-based role in Northern Virginia/DC area, investigating, negotiation, evaluation and appraisal of vehicle damage claims. That's more responsibilities.
Better to structure:
About the role
... description of role location and purpose.
Then Responsibilities (Responsibilities
) with list of duties from "What You'll Do". Then Requirements/Qualifications: "What You Have" includes education, experience, knowledge, licensing, physical demands. Could split into Requirements and Qualifications. But we can combine. We also have "Physical Demand Requirements" separate. We have "What Sets You Apart" (preferred qualifications). Could be under "Qualifications" or "Skills". We'll treat as "Preferred Qualifications". Compensation: we have compensation range and details. SoPay
with paragraph. Benefits:Benefits
with list. We must not include sections with filler like "commensurate with experience". We have actual numbers. Schedule: not present, so omit. We must not include application instructions, EEO, etc. Let's extract substantive paragraphs. **About the role**: combine "Why USAA?" and "The Opportunity". Actually "Why USAA?" is about company; "The Opportunity" describes field-based role location. We'll combine. Paragraph: "At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. This is a field-based role in the Northern Virginia/DC area. Candidates who are willing and able to work in Northern Virginia/DC are encouraged to apply." That seems good. **Responsibilities**: list from "What You'll Do". Let's extract bullet points. Original sentences: - With the use of digital tools, evaluates and appraise highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations. - Investigates claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors. - May require face-to-face interactions with members and third parties. - Reviews facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim. - Demonstrates advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions. - Reviews claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable. - Maintains accurate and current claim file documentation throughout the claims process for complex claims. - Maintains high standards of productivity through effective desk management, timely follow ups, and accurate mapping of repair plans and timeline for repair in support of fast and accurate claims adjudication. - Responsible for reviewing additional damage received from repair facilities to either complete a supplement or triage to field provider method of inspection. - May serve as a subject matter expert representative for disputed claims or trials. - Serves as a resource for team members on escalated issues of a routine nature. - Partners with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. - Proactively provides policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process while setting appropriate expectations. - Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. - May be assigned CAT deployment travel with minimal notice during designated CATs. - Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. - Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. We'll turn each intoRequirements
: list mandatory items (education, experience, knowledge, skills, licensing). -Qualifications
: list preferred qualifications (What Sets You Apart). -Skills
: maybe not needed; we could incorporate skills in Requirements. But we have physical demands; could be part of Requirements. We'll create:Requirements
with- containing:
- High School Diploma or GED.
- 2 years of auto appraising experience.
- Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.
- Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
- Demonstrated written and verbal communication skills with members, claimants, repair facilities, and internal/external stakeholders.
- Ability to acquire and maintain an insurance adjuster license within 90 days (3 attempts allowed).
- Ability to operate a company vehicle within assigned territory.
- Ability to reach, handle, squat, bend, climb, and kneel as needed for vehicle inspections.
- Ability to work outdoors in inclement weather; may work in body shop/salvage yard up to 25% of time.
- Must meet USAA safe driving requirements (MVR check, valid driver's license).
That covers physical demands.
Qualifications
with- containing preferred items:
- Active Texas or Florida All-Lines Adjusters License.
- I-CAR ProLevel 3 (Platinum) certification or actively pursuing.
- Experience as a Field Auto Appraiser with a P&C insurance carrier.
- Experience preparing estimates/evaluations using CCC estimating platform.
- Ability to write accurate collision repair estimates in virtual and field environments.
- Ability to deploy on CAT when needed.
- U.S. military experience (service or as military spouse/domestic partner).
We could also include "Skills" but not necessary.
Now Pay:
Pay
with paragraph: "Compensation range: The salary range for this position is: $75,380 - $135,690. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors." We must not include visa sponsorship? It's substantive; we keep. Benefits:Benefits
with- containing:
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education to assist with professional goals
We should not include "For more details on our outstanding benefits, visit our benefits page on USAAjobs.com" as that's a link/instruction; maybe we can drop as it's application instruction? It's not exactly application instruction but it's a reference; we could keep but it's not substantive benefit; it's a link. Probably drop.
Now ensure we didn't include boilerplate: EEO, scam warning, application instructions, etc. We removed.
Check for duplicated lines: we didn't repeat.
Now output HTML fragment only.
Let's craft.
We'll start with
About the role
...
ThenResponsibilities
- ...
Requirements
- ...