Senior Auto Appraiser – Field for Northern VA/DC
USAA · Henrico, VA · 1 mo ago
Management$75k–$136k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes "Why USAA?" and "The Opportunity" etc. We need to use for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We need to include sections only when posting has real specific content. We have content for: About the role (maybe "Why USAA?" and "The Opportunity" could be about role). Responsibilities: "What You'll Do". Requirements/Qualifications: "What You Have". Skills: maybe "What Sets You Apart". Benefits: present. Pay: compensation range present. Schedule: not explicitly given (maybe mention mandatory on-call dates, evening/weekend/holiday work, CAT deployment travel). That could be schedule info. We should include Schedule section if there is specific content: "Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs." That's schedule-related. So include Schedule.
We must not include boilerplate like EEO, visa sponsorship, application instructions, etc. Remove those.
We need to preserve all substantive information; do not invent or summarize away detail. Must not create sections with filler like "commensurate with experience". We have actual content.
We need to use
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We need to include sections only when posting has real specific content. We have content for: About the role (maybe "Why USAA?" and "The Opportunity" could be about role). Responsibilities: "What You'll Do". Requirements/Qualifications: "What You Have". Skills: maybe "What Sets You Apart". Benefits: present. Pay: compensation range present. Schedule: not explicitly given (maybe mention mandatory on-call dates, evening/weekend/holiday work, CAT deployment travel). That could be schedule info. We should include Schedule section if there is specific content: "Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs." That's schedule-related. So include Schedule.
We must not include boilerplate like EEO, visa sponsorship, application instructions, etc. Remove those.
We need to preserve all substantive information; do not invent or summarize away detail. Must not create sections with filler like "commensurate with experience". We have actual content.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to decide what goes into each section.
Section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We could combine Requirements and Qualifications? But they are separate headings; we can put content accordingly.
Let's extract:
About the role: "Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity This is a field-based role in the Northern Virginia/DC area. Candidates who are willing and able to work in Northern Virginia/DC are encouraged to apply."
We can put that as prose
.
Responsibilities: "What You'll Do" bullet list of duties. We'll convert each sentence into
- . Must preserve all details.
Let's list responsibilities from the text:
- With the use of digital tools, evaluates and appraise highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations.
- Investigates claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors.
- May require face-to-face interactions with members and third parties.
- Reviews facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim.
- Demonstrates advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions.
- Reviews claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable.
- Maintains accurate and current claim file documentation throughout the claims process for complex claims.
- Maintains high standards of productivity through effective desk management, timely follow ups, and accurate mapping of repair plans and timeline for repair in support of fast and accurate claims adjudication.
- Responsible for reviewing additional damage received from repair facilities to either complete a supplement or triage to field provider method of inspection.
- May serve as a subject matter expert representative for disputed claims or trials.
- Serves as a resource for team members on escalated issues of a routine nature.
- Partners with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
- Proactively provides policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process while setting appropriate expectations.
- Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice during designated CATs.
- Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
We need to keep each as list item.
Requirements: "What You Have" includes:
- High School Diploma or General Equivalency Diploma.
- 2 years of auto appraising experience.
- Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.
- Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
- Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
- Physical Demand Requirements (list):
- May require the ability to operate a company vehicle within assigned territory.
- May require the ability to reach, handle, squat, bend, climb, and kneel as needed to complete inspections of damaged vehicles.
- May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time.
- May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.
We could put these as
- .
Qualifications: maybe we could treat "What Sets You Apart" as Qualifications? But we have separate Skills heading. The instructions: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to allocate content accordingly.
We have "What Sets You Apart" which includes:
- Active Texas or Florida All-Lines Adjusters License.
- I-CAR ProLevel 3 (Platinum) certification or actively pursuing ProLevel 3.
- Experience as a Field Auto Appraiser with a Property & Casualty (P&C) insurance carrier.
- Experience and ability to prepare estimates and evaluations using CCC estimating platform.
- Experience and ability to balance between writing accurate collision repair estimates in a Virtual & Field environment.
- Ability to deploy on CAT when needed.
- US military experience gained through military service or gained as a military spouse / domestic partner.
These could go under Skills or Qualifications. Since they are more like preferred qualifications/skills, we could put them under Skills. Qualifications could be the baseline requirements (education, experience). But we already used Requirements for baseline. Qualifications could be for preferred qualifications? However we have both Requirements and Qualifications headings; we need to decide what to put where. The posting includes "What You Have" (requirements) and "What Sets You Apart" (preferred). So we can map:
- Requirements: "What You Have" (mandatory).
- Qualifications: maybe we could leave empty? But we must not emit a heading with filler. So we should only include Qualifications if there is real specific content. The posting does not have a separate "Qualifications" section besides what we already used. Could we treat "What Sets You Apart" as Qualifications? But then Skills would be empty. Better to put "What Sets You Apart" under Skills (as they are skill/certification preferences). Then we could omit Qualifications heading (since no specific content). However the instruction: "Prefer a few substantive sections over many thin ones." So we can omit Qualifications if no content.
Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule.
We need to include Pay section: compensation range: $75,380 - $135,690. Also note about compensation process etc. We should include that as prose.
Benefits: list of benefits.
Schedule: we have schedule-related content: "Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs." Also maybe mention "may require ability to operate a company vehicle" etc but that's physical demand. We'll keep schedule as those.
Now we need to output HTML fragment only, no /, no markdown fences.
We'll produce something like:
About the role
...
Responsibilities
- ...
...
Requirements
- ...
...
Skills
- ...
...
Benefits
- ...
...
Pay
...
Schedule
...
Make sure to preserve all details, not invent.
Let's craft each.
About the role paragraph: combine the why USAA and opportunity.
Text: "Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity This is a field-based role in the Northern Virginia/DC area. Candidates who are willing and able to work in Northern Virginia/DC are encouraged to apply."
We'll keep as one paragraph.
Responsibilities list: each bullet as - . Ensure we keep the exact wording.
Let's copy each responsibility sentence exactly as in posting.
1. "With the use of digital tools, evaluates and appraise highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations."
Note: "evaluates and appraise" maybe typo but we keep.
2. "Investigates claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors."
3. "May require face-to-face interactions with members and third parties."
4. "Reviews facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim."
5. "Demonstrates advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions."
6. "Reviews claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable."
7. "Maintains accurate and current claim file documentation throughout the claims process for complex claims."
8. "Maintains high standards of productivity through effective desk management, timely follow ups, and accurate mapping of repair plans and timeline for repair in support of fast and accurate claims adjudication."
9. "Responsible for reviewing additional damage received from repair facilities to either complete a supplement or triage to field provider method of inspection."
10. "May serve as a subject matter expert representative for disputed claims or trials."
11. "Serves as a resource for team members on escalated issues of a routine nature."
12. "Partners with vendors and internal business partners
- for any list of duties/requirements/benefits. Use
for prose. We need to decide what goes into each section. Section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could combine Requirements and Qualifications? But they are separate headings; we can put content accordingly. Let's extract: About the role: "Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity This is a field-based role in the Northern Virginia/DC area. Candidates who are willing and able to work in Northern Virginia/DC are encouraged to apply." We can put that as prose
. Responsibilities: "What You'll Do" bullet list of duties. We'll convert each sentence into
- . Must preserve all details.
Let's list responsibilities from the text:
- With the use of digital tools, evaluates and appraise highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations.
- Investigates claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors.
- May require face-to-face interactions with members and third parties.
- Reviews facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim.
- Demonstrates advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions.
- Reviews claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable.
- Maintains accurate and current claim file documentation throughout the claims process for complex claims.
- Maintains high standards of productivity through effective desk management, timely follow ups, and accurate mapping of repair plans and timeline for repair in support of fast and accurate claims adjudication.
- Responsible for reviewing additional damage received from repair facilities to either complete a supplement or triage to field provider method of inspection.
- May serve as a subject matter expert representative for disputed claims or trials.
- Serves as a resource for team members on escalated issues of a routine nature.
- Partners with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
- Proactively provides policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process while setting appropriate expectations.
- Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice during designated CATs.
- Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
We need to keep each as list item.
Requirements: "What You Have" includes:
- High School Diploma or General Equivalency Diploma.
- 2 years of auto appraising experience.
- Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.
- Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
- Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
- Physical Demand Requirements (list):
- May require the ability to operate a company vehicle within assigned territory.
- May require the ability to reach, handle, squat, bend, climb, and kneel as needed to complete inspections of damaged vehicles.
- May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time.
- May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.
We could put these as
- .
Qualifications: maybe we could treat "What Sets You Apart" as Qualifications? But we have separate Skills heading. The instructions: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to allocate content accordingly.
We have "What Sets You Apart" which includes:
- Active Texas or Florida All-Lines Adjusters License.
- I-CAR ProLevel 3 (Platinum) certification or actively pursuing ProLevel 3.
- Experience as a Field Auto Appraiser with a Property & Casualty (P&C) insurance carrier.
- Experience and ability to prepare estimates and evaluations using CCC estimating platform.
- Experience and ability to balance between writing accurate collision repair estimates in a Virtual & Field environment.
- Ability to deploy on CAT when needed.
- US military experience gained through military service or gained as a military spouse / domestic partner.
These could go under Skills or Qualifications. Since they are more like preferred qualifications/skills, we could put them under Skills. Qualifications could be the baseline requirements (education, experience). But we already used Requirements for baseline. Qualifications could be for preferred qualifications? However we have both Requirements and Qualifications headings; we need to decide what to put where. The posting includes "What You Have" (requirements) and "What Sets You Apart" (preferred). So we can map:
- Requirements: "What You Have" (mandatory).
- Qualifications: maybe we could leave empty? But we must not emit a heading with filler. So we should only include Qualifications if there is real specific content. The posting does not have a separate "Qualifications" section besides what we already used. Could we treat "What Sets You Apart" as Qualifications? But then Skills would be empty. Better to put "What Sets You Apart" under Skills (as they are skill/certification preferences). Then we could omit Qualifications heading (since no specific content). However the instruction: "Prefer a few substantive sections over many thin ones." So we can omit Qualifications if no content.
Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule.
We need to include Pay section: compensation range: $75,380 - $135,690. Also note about compensation process etc. We should include that as prose.
Benefits: list of benefits.
Schedule: we have schedule-related content: "Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs." Also maybe mention "may require ability to operate a company vehicle" etc but that's physical demand. We'll keep schedule as those.
Now we need to output HTML fragment only, no /, no markdown fences.
We'll produce something like:
About the role
...
Responsibilities
- ... ...
Requirements
- ... ...
Skills
- ... ...
Benefits
- ... ...
Pay
...
Schedule
...
Make sure to preserve all details, not invent. Let's craft each. About the role paragraph: combine the why USAA and opportunity. Text: "Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity This is a field-based role in the Northern Virginia/DC area. Candidates who are willing and able to work in Northern Virginia/DC are encouraged to apply." We'll keep as one paragraph. Responsibilities list: each bullet as - . Ensure we keep the exact wording. Let's copy each responsibility sentence exactly as in posting. 1. "With the use of digital tools, evaluates and appraise highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations." Note: "evaluates and appraise" maybe typo but we keep. 2. "Investigates claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors." 3. "May require face-to-face interactions with members and third parties." 4. "Reviews facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim." 5. "Demonstrates advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions." 6. "Reviews claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable." 7. "Maintains accurate and current claim file documentation throughout the claims process for complex claims." 8. "Maintains high standards of productivity through effective desk management, timely follow ups, and accurate mapping of repair plans and timeline for repair in support of fast and accurate claims adjudication." 9. "Responsible for reviewing additional damage received from repair facilities to either complete a supplement or triage to field provider method of inspection." 10. "May serve as a subject matter expert representative for disputed claims or trials." 11. "Serves as a resource for team members on escalated issues of a routine nature." 12. "Partners with vendors and internal business partners
- .
Qualifications: maybe we could treat "What Sets You Apart" as Qualifications? But we have separate Skills heading. The instructions: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to allocate content accordingly.
We have "What Sets You Apart" which includes:
- Active Texas or Florida All-Lines Adjusters License.
- I-CAR ProLevel 3 (Platinum) certification or actively pursuing ProLevel 3.
- Experience as a Field Auto Appraiser with a Property & Casualty (P&C) insurance carrier.
- Experience and ability to prepare estimates and evaluations using CCC estimating platform.
- Experience and ability to balance between writing accurate collision repair estimates in a Virtual & Field environment.
- Ability to deploy on CAT when needed.
- US military experience gained through military service or gained as a military spouse / domestic partner.
These could go under Skills or Qualifications. Since they are more like preferred qualifications/skills, we could put them under Skills. Qualifications could be the baseline requirements (education, experience). But we already used Requirements for baseline. Qualifications could be for preferred qualifications? However we have both Requirements and Qualifications headings; we need to decide what to put where. The posting includes "What You Have" (requirements) and "What Sets You Apart" (preferred). So we can map:
- Requirements: "What You Have" (mandatory).
- Qualifications: maybe we could leave empty? But we must not emit a heading with filler. So we should only include Qualifications if there is real specific content. The posting does not have a separate "Qualifications" section besides what we already used. Could we treat "What Sets You Apart" as Qualifications? But then Skills would be empty. Better to put "What Sets You Apart" under Skills (as they are skill/certification preferences). Then we could omit Qualifications heading (since no specific content). However the instruction: "Prefer a few substantive sections over many thin ones." So we can omit Qualifications if no content.
Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule.
We need to include Pay section: compensation range: $75,380 - $135,690. Also note about compensation process etc. We should include that as prose.
Benefits: list of benefits.
Schedule: we have schedule-related content: "Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs." Also maybe mention "may require ability to operate a company vehicle" etc but that's physical demand. We'll keep schedule as those.
Now we need to output HTML fragment only, no /, no markdown fences.
We'll produce something like: