Senior Auto Appraiser – Field for Northern VA/DC

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content. We must not repeat job title. Remove boilerplate: EEO, legal, navigation, cookie, application instructions, etc. Also remove duplicated lines. We need to preserve all substantive info. Let's parse the posting. First paragraph: "Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs." That's about the company, could be "About the role" or maybe "About USAA". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put this content under

About the role

as prose. Next: "The Opportunity This is a field-based role in the Northern Virginia/DC area. Candidates who are willing and able to work in Northern Virginia/DC are encouraged to apply." That's also about role location; could be part of About the role. Then: "Within defined guidelines and framework responsible for the investigation, negotiation, evaluation and appraisal of vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. Accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy." That's responsibilities. Then "What You'll Do" bullet list (actually paragraphs). We'll extract duties. Then "What You Have" list: High School Diploma or GED, 2 years auto appraising experience, proficient knowledge..., advanced working knowledge..., demonstrated written and verbal skills..., acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. Then "Physical Demand Requirements" list. Then "What Sets You Apart": Active Texas or Florida All-Lines Adjusters License, I-CAR ProLevel 3 certification, experience as Field Auto Appraiser, experience using CCC, ability to balance estimates, ability to deploy on CAT, US military experience. Then "Compensation range: The salary range for this position is: $75,380 - $135,690." Then some compensation description. Then "Benefits: At USAA our employees enjoy best-in-class benefits..." list. Then other stuff about applications, EEO, etc. Remove. We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. - About the role: company mission, values, opportunity, location, maybe overview. - Responsibilities: the duties list from "What You'll Do" plus maybe the earlier paragraph about investigation etc. - Requirements: maybe education and experience baseline: High School Diploma or GED, 2 years auto appraising experience, etc. Could also include physical demands? Physical demands maybe under Requirements or separate? But we have no separate heading for Physical Demands; we could include under Requirements or maybe under Qualifications? The instruction says we can use Qualifications heading for qualifications like licenses, certifications. Let's map: Qualifications: licenses, certifications: Active Texas or Florida All-Lines Adjusters License, I-CAR ProLevel 3 certification, insurance adjuster license acquisition within 90 days, etc. Skills: proficient knowledge of P&C insurance policy contracts, auto parts distribution, claim appraisal process, advanced working knowledge of estimating losses using CCC, demonstrated written and verbal skills, ability to balance estimates, ability to deploy on CAT, US military experience, etc. Requirements: maybe the baseline: High School Diploma or GED, 2 years auto appraising experience, etc. Also physical demand requirements could be under Requirements. But we need to avoid thin sections. Let's think. We have substantive content for: - About the role (company mission, values, location, opportunity) - Responsibilities (duties list) - Requirements (education, experience, physical demands) - Qualifications (licenses, certifications) - Skills (knowledge, abilities) - Benefits (list) - Pay (salary range) - Schedule? Not explicitly mentioned; there is mention of mandatory on-call dates, potential evening, weekend, holiday work, CAT deployment travel, etc. That's schedule info. So we can include Schedule section with those details. Thus we will have all eight sections. Now we need to format:

About the role

then

...

for prose. For lists, use

• . We must not repeat job title. No markdown. We must preserve all substantive info; do not invent or summarize away detail. So we need to include all details from the posting, but we can combine similar points. Let's extract details. **About the role** content: - Mission: empower members to achieve financial security through highly competitive products, exceptional service, trusted advice. - Seek to be #1 choice for military community and families. - Core values: honesty, integrity, loyalty, service. - Embrace fulfilling career. - Proud to support active-duty military spouses. - USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. - The Opportunity: field-based role in Northern Virginia/DC area. Candidates willing and able to work in Northern Virginia/DC encouraged to apply. We can combine into a paragraph or multiple paragraphs. Use

  for prose; could have multiple

  elements. **Responsibilities** content: From earlier paragraph: "Within defined guidelines and framework responsible for the investigation, negotiation, evaluation and appraisal of vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. Accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy." Then "What You'll Do" list (each sentence). Let's extract each bullet: - With the use of digital tools, evaluates and appraise highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations. - Investigates claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors. - May require face-to-face interactions with members and third parties. - Reviews facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim. - Demonstrates advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions. - Reviews claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable. - Maintains accurate and current claim file documentation throughout the claims process for complex claims. - Maintains high standards of productivity through effective desk management, timely follow ups, and accurate mapping of repair plans and timeline for repair in support of fast and accurate claims adjudication. - Responsible for reviewing additional damage received from repair facilities to either complete a supplement or triage to field provider method of inspection. - May serve as a subject matter expert representative for disputed claims or trials. - Serves as a resource for team members on escalated issues of a routine nature. - Partners with vendors and internal business partners to facilitate highest complexity claims resolution. - May also involve external regulatory coordination to ensure appropriate documentation and compliance. - Proactively provides policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process while setting appropriate expectations. - Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. - May be assigned CAT deployment travel with minimal notice during designated CATs. - Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. - Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. We need to keep all these. **Requirements** content: - High School Diploma or General Equivalency Diploma. - 2 years of auto appraising experience. - Physical Demand Requirements: - May require the ability to operate a company vehicle within assigned territory. - May require the ability to reach, handle, squat, bend, climb, and kneel as needed to complete inspections of damaged vehicles. - May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time. - May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license. We could also include acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts? That seems more like a qualification/license requirement. Might be under Qualifications. **Qualifications** content: - Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. - Active Texas or Florida All-Lines Adjusters License (What Sets You Apart). - I-CAR ProLevel 3 (Platinum) certification or actively pursuing ProLevel 3. - Experience as a Field Auto Appraiser with a Property & Casualty (P&C) insurance carrier. - Experience and ability to prepare estimates and evaluations using CCC estimating platform. - Experience and ability to balance between writing accurate collision repair estimates in a Virtual & Field environment. - Ability to deploy on CAT when needed. - US military experience gained through military service or gained as a military spouse / domestic partner. But some of these overlap with Skills. We need to decide split. Maybe Qualifications: licenses, certifications, and baseline qualifications like education/experience? But we already have Requirements for education/experience. Let's follow typical pattern: Requirements = minimum qualifications (education, experience). Qualifications = preferred or additional qualifications (licenses, certifications, specific experience). Skills = knowledge, abilities. Thus: Requirements: - High School Diploma or GED. - 2 years of auto appraising experience. - Physical demand requirements (list). Qualifications: - Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. - Active Texas or Florida All-Lines Adjusters License. - I-CAR ProLevel 3 (Platinum) certification or actively pursuing. - Experience as a Field Auto Appraiser with a P&C insurance carrier. - Experience and ability to prepare estimates and evaluations using CCC estimating platform. - Experience and ability to balance between writing accurate collision repair estimates in a Virtual & Field environment. - Ability to deploy on CAT when needed. - US military experience (military service or as military spouse/domestic partner). Skills: - Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures. - Advanced working knowledge of estimating losses using CCC or similar estimating platforms. - Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders. - (Maybe also advanced knowledge of P&C insurance industry products, services, contracts, internal processes/systems/procedures to ensure compliance - but that is similar to knowledge; could be under Skills.) - Ability to review facts of loss and vehicle damage to determine subrogation opportunities. - Ability to review claims/suppliers for fraud indicators. - Ability to maintain accurate claim file documentation. - Ability to maintain high standards of productivity via desk management, follow-ups, mapping repair plans. - Ability to serve as SME for disputed claims. - Ability to partner with vendors and internal business partners. - Ability to provide policyholders with information regarding coverage, repair estimate, total loss valuation, claims/repair process. - Ability to support workload surges and CAT response. - Ability to ensure risks identified, measured, monitored, controlled per risk/compliance policies. But many of these are