Senior Atlassian Tools Administrator

About the role

This is a hands-on technical role responsible for the administration, development, integration, automation, security, and ongoing support of Jira Software Cloud, Jira Service Management (JSM), Confluence Cloud, and the broader Atlassian Cloud platform.

Responsibilities

• Administer Jira Software Cloud, Jira Service Management, Confluence Cloud, and Atlassian organization/site settings.
• Manage users, permissions, access controls, platform policies, and governance across the Atlassian Cloud environment.
• Develop, deploy, and maintain custom Jira and Confluence applications using Atlassian Forge.
• Build Forge solutions using UI Kit, Custom UI, Functions, Storage APIs, Web Triggers, and Custom Fields.
• Integrate Atlassian Cloud products with Microsoft Teams, ServiceNow, REST APIs, webhooks, and event driven services.
• Develop AI enabled capabilities for knowledge management, ticket summarization, enterprise search, virtual assistants, and workflow automation.
• Implement secure integrations using ChatGPT Enterprise, OpenAI APIs, and GitHub Copilot capabilities.
• Create and maintain Jira and Confluence automation and Forge based workflow extensions.
• Establish and maintain platform security controls, guardrails, access management, and governance standards.
• Support production operations, troubleshooting, upgrades, integrations, and platform reliability for an environment serving 8,000+ users.
• Identify opportunities to simplify processes and improve workflows through automation and AI.

Requirements

• 5+ years of experience with Jira Software Cloud, Jira Service Management (JSM), and Confluence Cloud.
• Experience administering Atlassian Cloud organizations, sites, users, permissions, and access controls.
• Strong development experience with Atlassian Forge, including UI Kit, Custom UI, Functions, Storage APIs, Web Triggers, and Custom Fields.
• Experience building and supporting production Jira and Confluence Forge applications.
• Experience integrating Atlassian Cloud with ServiceNow, Microsoft Teams, REST APIs, webhooks, and event driven services.
• Hands on experience with ChatGPT Enterprise and OpenAI APIs, including prompt engineering and enterprise AI use cases.
• Experience implementing AI solutions for knowledge management, summarization, search, virtual assistants, or workflow automation.
• Experience with GitHub Copilot (GHCP) and its use within enterprise development environments.
• Strong knowledge of Jira Automation, Confluence Automation, and workflow optimization.
• Understanding of AI governance, data privacy, security controls, and secure enterprise AI implementation.
• Strong knowledge of Atlassian Cloud security, identity/access management, permissions, controls, and guardrails.
• Experience supporting large scale, business critical SaaS platforms in production.
• Familiarity with AWS based enterprise environments and cloud security practices is strongly preferred.
• Strong troubleshooting, communication, and production support skills.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.