Senior Associate - Strategy and Operations

About the role

You will help design the playbook measuring and growing new Merchants volume for one of our newest business lines. You will quickly become an expert about our product, operations, and Merchants. You will be on the forefront of expansion; building models, creating documents, and implementing processes to win deals, increase wallet share, and ensure our Merchants are having a great customer experience. You will perform comprehensive analysis and make insightful recommendations about our business strategy with the ultimate goal of helping DoorDash disrupt a new industry.

Responsibilities

• Build – Bring structure to undefined opportunities by creating and implementing high-impact playbooks, models, processes, and tools that help us grow new business more quickly and effectively.
• Influence – Work cross-functionally with our business development, account management, logistics, and operations teams to rapidly scale new business.
• Prioritize – Understand the needs of our partners, prioritize those needs by impact, assess tradeoffs, and design solutions to drive both speed and quality outcomes.
• Analyze – Solve key problems with a data-driven, first-principles approach (identification, sizing, pricing, impact, root causing, trade-offs).

Requirements

• Act with urgency and take ownership; you quickly jump on the most important issues and are capable of driving multiple work streams simultaneously.
• Have strong cross-functional skills and experience with projects spanning multiple teams.
• Are organized and appreciate the importance of following process and thorough documentation.
• Have previous experience working in eCommerce and/or logistics.
• Are curious about the business and how things work; you ask great questions and are not afraid to challenge the status quo.

Benefits

• Comprehensive benefits package including medical, dental, and vision benefits.
• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act).
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance.
• Mental health program.

Paid Time Off Details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g., about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g., about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

Pay

The national base pay range for this position within the United States, including Illinois and Colorado, is $87,000—$128,000 USD.