Senior Associate Product Manager - T&S Authentication - Platforms & Modeling

About the role

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Associate in the Trust and Security Authentication Platforms and Modelling team, you contribute to product development and optimization, making a significant impact through user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

You will bridge strategy to execution, blending operational management of product requirements and releases with value-added capabilities to ensure product features are delivered comprehensively in alignment with CI&A product strategy and objectives. You will manage key dependencies, communicate issues, and allocate resources to the highest priorities, requiring strong collaboration and communication with other product and technology partners.

Responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect customer and market needs through user research and discovery.
• Consider and plan for upstream and downstream implications of new product features on the overall product experience.
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that deliver customer value.
• Analyze, track, and evaluate product metrics, including work-to-time, cost, and quality targets across the product development life cycle.
• Write requirements, epics, and user stories to support product development.
• Partner with cross-functional teams (quads) to implement features by facilitating technical and non-technical discussions.
• Collaborate with QA teams on end-to-end testing, perform user acceptance testing, and validate post-production implementation.
• Facilitate problem-solving and prioritization across teams, factoring in tradeoffs between speed, scalability, quality, and business readiness.
• Demonstrate and support dissemination of best practices for product management, product development, release management, and user support.

Requirements

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities, including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Experience with tools supporting agile software development, issue tracking, and project management, such as Jira, Figma, and/or similar industry tools.
• Proven record of delivering impactful product demonstrations.
• Experience managing and delivering projects following the software development lifecycle from inception to production.
• Industry-specific knowledge and experience in Authentication, Authorization, and Identity lifecycle management.

Preferred Qualifications

• Hands-on experience working with OAuth2 and OpenID Connect frameworks.
• Experience with API-based products.
• AWS certification is a plus.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

Additional benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Details about total compensation and benefits will be provided during the hiring process.

About the team

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We lead the U.S. in credit card sales and deposit growth, offering the most-used digital solutions while ranking first in customer satisfaction.

We provide a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud, and data security for companies, capable of authorizing transactions across global currencies.