Senior Associate, Product Management - Applied AI Servicing

About the role

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value‑creation opportunities, and driving innovative and sustainable customer experiences through technology. The role focuses on well‑designed, intuitive products and experiences that help millions of customers make smarter financial choices.

About the team

The Product Manager (PdM) will drive the strategy, deployment, and continuous improvement of intelligent capabilities within the Card Servicing Intelligence portfolio. You will champion a diverse toolkit—from cutting‑edge GenAI to traditional NLP models—and spearhead the data orchestration needed to power automated, end‑to‑end servicing. This early‑career role offers hands‑on experience scaling applied AI while collaborating with data science, technology, design, and subject‑matter experts.

Key responsibilities

• Drive strategy, deployment, and continuous improvement of intelligent capabilities within the Card Servicing Intelligence portfolio.
• Champion a toolkit that includes GenAI, traditional NLP models, and data orchestration for automated servicing.
• Own the product roadmap and craft strategic narratives for leadership.
• Collaborate with data‑science and technology partners to execute on the roadmap.
• Break down business epics into features and user stories, driving MVP development and valid feature testing.
• Define comprehensive acceptance criteria and identify research needs for future feature design.
• Prioritize feature development, manage risk, and ensure processes are followed.
• Conduct research and develop features that leverage new and evolving technology.
• Work with designers, technologists, data scientists, and subject‑matter experts to build cutting‑edge solutions.
• Deliver well‑managed product platforms by staying abreast of technology trends and architecture strategy.
• Participate in horizontal forums to build trusted relationships and articulate a succinct product roadmap to stakeholders.

What we look for

• Intellectually curious, comfortable with ambiguity, and eager to explore new challenges.
• Strong communicator and influencer who can convey complex ideas clearly to any audience.
• Action‑oriented doer, biased toward execution, organized, and able to multitask and prioritize.
• Passionate and customer‑focused, with a drive to build and ship products that meet real user needs.
• Continuous learner who embraces new technologies and asks for help when needed.
• Team player who enjoys working with diverse people and puts the team’s success before personal accolades.

Basic qualifications

• Bachelor’s degree or military experience.
• At least 1 year of product management experience, or 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering.

Preferred qualifications

• Bachelor’s degree in computer science or engineering.
• 1+ years translating business strategy or analysis into consumer‑facing digital products.
• 1+ years working on core product platforms powering digital experiences.
• 1+ years experience as a product owner collaborating with cross‑functional teams in an agile development process.

Pay

Salary ranges (full‑time annual) by location:

• McLean, VA: $111,200 – $126,900 for Sr. Associate, Product Management; $164,800 – $188,100 for Manager, Product Management.
• New York, NY: $121,300 – $138,400 for Sr. Associate, Product Management; $179,700 – $205,100 for Manager, Product Management.
• Richmond, VA: $101,100 – $115,400 for Sr. Associate, Product Management; $149,800 – $171,000 for Manager, Product Management.
• Other locations will have salary ranges specific to those markets.
• This role is also eligible for performance‑based incentive compensation, including cash bonuses and/or long‑term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being.