Senior Associate, Product Management - Applied AI Servicing

About the role

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value‑creation opportunities, and driving innovative and sustainable customer experiences through technology. The role is focused on building well‑designed and intuitive products and customer experiences that help tens of millions of customers make smarter financial choices.

About the team

The Product Manager (PdM) will drive the strategy, deployment, and continuous improvement of intelligent capabilities within the Card Servicing Intelligence portfolio. You will champion a diverse toolkit—from cutting‑edge GenAI to traditional NLP models—while spearheading the data orchestration needed to power automated, end‑to‑end servicing. The role involves owning the roadmap, crafting strategic narratives for leadership, and collaborating closely with data science and technology partners to execute.

Key responsibilities

• Human‑Centered
  • Collaborate with tech teams to build comprehensive acceptance criteria and identify research needs for future feature design.
  • Break down business epics into features and user stories, driving the team toward the lowest‑effort or Minimal Viable Product (MVP) for valid feature tests.
• Business Focused
  • Use hypothesis‑driven assessment of data to ensure products or features deliver on real business needs.
  • Own and prioritize feature‑development roadmaps, following necessary processes and procedures to manage risk.
• Technology Driven
  • Work autonomously in an agile environment to research and develop features that leverage new and evolving technology.
  • Collaborate with designers, technologists, data scientists, and subject‑matter experts to build cutting‑edge solutions for customers.
  • Deliver well‑managed product platforms by understanding technology trends and architecture strategy.
• Transformational Leadership
  • Participate in horizontal forums to build a network of trusted relationships among tech teams, designers, internal stakeholders, and partner teams.
  • Articulate a succinct product roadmap that delivers business value, share it with stakeholders, and become a product‑matter expert.

Ideal candidate

• Intellectually curious, comfortable with ambiguity, and eager to explore new challenges.
• Strong communicator and influencer who can convey complex ideas clearly to any audience.
• Action‑oriented “do‑er” who can navigate roadblocks, stay organized, multitask, and prioritize effectively.
• Passionate and customer‑focused, with a drive to understand and meet external or internal customer needs.
• Eager learner who embraces new technologies and asks for help when needed.
• Team player who values diverse perspectives and puts the team’s success before personal accolades.

Basic qualifications

• Bachelor’s degree or military experience.
• At least 1 year of product management experience, or 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering.

Preferred qualifications

• Bachelor’s degree in computer science or engineering.
• 1+ year translating business strategy or analysis into consumer‑facing digital products.
• 1+ year working on core product platforms powering digital experiences.
• 1+ year experience as a product owner with cross‑functional teams in an agile development process.

Pay

Salary ranges (full‑time annual) by location:

• McLean, VA: $111,200 – $126,900 for Sr. Associate, Product Management; $164,800 – $188,100 for Manager, Product Management.
• New York, NY: $121,300 – $138,400 for Sr. Associate, Product Management; $179,700 – $205,100 for Manager, Product Management.
• Richmond, VA: $101,100 – $115,400 for Sr. Associate, Product Management; $149,800 – $171,000 for Manager, Product Management.
• Other locations: salary will align with the pay range for the specific location.

This role is also eligible for performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being.