Senior Associate, Loyalty & VIP Growth Strategy & Operations

About the role

This role supports the strategic growth and operational performance of a high-impact Loyalty & VIP organization. You’ll turn data, market intelligence, and business performance metrics into actionable strategies and recommendations. The position combines strategic planning, competitive research, cross-functional execution, and operational improvement. You’ll help build scalable processes and roadmaps that enable teams to work more effectively and consistently. A key focus will be identifying practical opportunities to apply AI and automation to improve productivity and decision-making. Working across multiple teams and stakeholders, you’ll help translate complex information into clear business priorities. This is an opportunity to contribute to a fast-moving, technology-driven environment where analytical thinking and innovation are highly valued.

Responsibilities

• Build strategic roadmaps, scalable processes, and operating models that strengthen performance across the Loyalty & VIP Growth organization and align with broader business objectives.
• Develop and implement KPI frameworks that evaluate performance, surface trends and opportunities, and support data-driven strategic decisions.
• Lead competitive intelligence and market research initiatives, including competitor benchmarking, industry analysis, quantitative and qualitative research, and identification of emerging trends.
• Translate business data and competitive insights into clear recommendations that inform strategy, investment decisions, priorities, and execution.
• Identify opportunities to apply AI and automation to repetitive or inefficient workflows, and help develop AI-enabled tools and agents that improve productivity and scalability.
• Partner with cross-functional teams and senior stakeholders to execute strategic initiatives, improve operational processes, and drive stronger business outcomes.
• Manage multiple projects simultaneously, maintaining clear priorities, timelines, stakeholder alignment, and high-quality deliverables.
• Contribute to continuous improvement by identifying opportunities to streamline ways of working and establish more efficient, repeatable processes.

Requirements

• Bachelor’s degree in a relevant discipline, combined with at least 2 years of experience in consulting, investment banking, strategic operations and planning, or a comparable analytical or strategy-focused environment.
• Demonstrated experience owning competitive intelligence or market research workstreams, including competitor analysis, industry research, and quantitative and qualitative data analysis.
• Hands-on experience using AI tools to optimize workflows, improve productivity, or develop tools and agents that enhance the efficiency and quality of work.
• Strong strategic and analytical capabilities, with the ability to transform complex datasets and research into concise, actionable business insights.
• Proven ability to manage multiple projects and stakeholders at once, prioritize effectively according to business needs, and align cross-functional teams around shared objectives.
• Strong communication and stakeholder-management skills, with the ability to present findings and recommendations clearly to different audiences.
• Proficiency with Google and Microsoft productivity applications; experience with AI-enabled tools such as Claude, SQL, and Snowflake is preferred.
• Ability to obtain and maintain applicable state gaming licenses as required for the position.
• Comfortable working in a fast-paced, technology-driven environment where priorities can evolve and new tools and approaches are encouraged.

Benefits

• Eligibility for bonus and equity in addition to base compensation, where applicable.
• Comprehensive employee benefits package.
• Opportunity to work on strategic initiatives spanning loyalty, VIP growth, operations, data, and emerging AI technologies.
• Exposure to cross-functional projects and senior stakeholders in a technology-focused environment.
• Opportunity to develop and implement AI-enabled tools and automation that can influence how teams operate at scale.
• Support for obtaining required state gaming licenses where applicable.

Pay

Base salary range of $70,500–$88,100 per year, depending on work location, experience, skills, education, and other job-related factors.

Schedule

Full-time remote position within the United States.