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Jobs · Sales · Delaware

Senior Associate (Know Your Customer Verification - Private Banking & Institutional Services) - Hybrid

M&T Bank · Wilmington, DE · 3 wk ago
Sales$32.89–$54.81/hrFull-time

About the role

We are seeking a detail-oriented and independent professional to join our Client Onboarding and Support team. You will play a critical role in ensuring the accuracy, completeness, and compliance of client onboarding for high-net-worth and institutional clients. Your work directly supports risk mitigation, regulatory compliance, and a seamless onboarding experience for Private Banking clients.

Responsibilities

  • Review KYC documentation for new client accounts, ensuring all required data, supporting documentation, and regulatory requirements are fully satisfied
  • Partner closely with Relationship Managers and internal teams to resolve questions, clarify requirements, and ensure timely account onboarding
  • Identify gaps, inconsistencies, or potential risk indicators and take appropriate action, including escalation when needed
  • Ensure all reviews are completed accurately and efficiently within established same-day service level expectations
  • Work across multiple systems to validate information and complete reviews with a high level of precision
  • Provide feedback to onboarding partners to improve quality, consistency, and adherence to KYC standards
  • Recognize trends or recurring issues and contribute to process improvements and stronger controls

Requirements

  • 6+ years’ combined higher education and/or work experience
  • Bachelor’s degree in Business, Finance, Accounting, or a related field
  • Prior experience supporting Private Banking, Wealth Management, or Capital Markets environments
  • Experience reviewing financial documentation or working within controlled, compliance-driven processes
  • Strong attention to detail and ability to identify missing or inconsistent information
  • Able to work independently and manage a high-volume workload with tight deadlines
  • Experience in banking, financial services, or a related field
  • Familiarity with regulatory review processes such as KYC, compliance, audit, or FinCEN requirements
  • Background in operations, back-office processing, or financial data review (e.g., accounts payable/receivable, bookkeeping, accounting)
  • Strong organizational and time management skills
  • Clear and effective written and verbal communication skills

Qualifications

Education and Experience Required: 6+ years’ combined higher education and/or work experience. Education and Experience Preferred: Bachelor’s degree in Business, Finance, Accounting, or a related field. Prior experience supporting Private Banking, Wealth Management, or Capital Markets environments. Experience reviewing financial documentation or working within controlled, compliance-driven processes. Strong attention to detail and ability to identify missing or inconsistent information. Ability to work independently and manage a high-volume workload with tight deadlines. Experience in banking, financial services, or a related field. Familiarity with regulatory review processes such as KYC, compliance, audit, or FinCEN requirements. Background in operations, back-office processing, or financial data review (e.g., accounts payable/receivable, bookkeeping, accounting). Strong organizational and time management skills. Clear and effective written and verbal communication skills.

Skills

Strong attention to detail and ability to identify missing or inconsistent information. Ability to work independently and manage a high-volume workload with tight deadlines. Experience in banking, financial services, or a related field. Familiarity with regulatory review processes such as KYC, compliance, audit, or FinCEN requirements. Background in operations, back-office processing, or financial data review (e.g., accounts payable/receivable, bookkeeping, accounting). Strong organizational and time management skills. Clear and effective written and verbal communication skills.

Benefits

M&T Bank offers a comprehensive benefits package that includes:

  • Competitive compensation with a pay range of $32.89 - $54.81 USD per hour
  • Health insurance options
  • Paid time off
  • Employee assistance programs
  • Professional development opportunities
  • Flexible work arrangements

Pay

The pay range for this position is $32.89 - $54.81 USD per hour.

Schedule

This is a hybrid role requiring four days per week in the office. Eligible candidates must live within reasonable commuting distance to one of our two offices below:

  • 1100 North Market Street, Wilmington, DE 19801
  • 626 Commerce Drive, Amherst, NY 14228

Why This Role

This is an opportunity to step into a highly detail-driven, risk-focused role within Private Banking, where your work has a direct impact on compliance, client onboarding quality, and operational integrity. It’s an ideal position for someone looking to deepen their experience in KYC, regulatory review, or financial operations in a fast-paced, high-accountability environment.

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