Senior Associate Infrastructure Platform Engineer Hotels

About the role

Exceptional Hospitality Starts with You This role is based at our corporate office in Memphis, TN This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate Infrastructure Platform Engineer Hotels, you will bring your technical skills to a hospitality company with an award-winning culture. On the Client Computing Engineering & Architecture team reporting to a Senior Manager of the Infrastructure Platform Engineer group. You will support projects including hotel mass deployments, equipment refreshes, and Windows platform standardization.

Responsibilities

• Design, test, and maintain Windows deployment standards (Windows 11 and Server 2019–2025) using DISM and WIM imaging for large-scale hotel deployments.
• Validate vendor drivers, hardware compatibility, and imaging processes in the Memphis IT lab environment.
• Troubleshoot and remediate deployment issues, including Active Directory policies, security configurations, and hardware/driver conflicts.
• Collaborate on PowerShell scripting, printer configurations, and occasional ESXi/Linux troubleshooting to support hotel operations.
• Partner with hotel operations teams, field IT support, and vendor resources to ensure smooth mass deployments and equipment refreshes.
• Work with cross-functional technology teams during planning, testing, and rollout phases.
• Participate in regular team stand-ups, project reviews, and technical working sessions to achieve results and maintain platform standards.
• Own standardized Windows deployment packages and imaging processes that ensure reliable, repeatable hotel equipment refreshes with minimal downtime.
• Produce technical documentation, driver/hardware validation reports, and remediation guides that improve deployment success rates and reduce support escalations.

Requirements

• Three (3) years of professional work experience in Technology or related field
• Two (2) years of hands-on experience with Windows desktop and server operating systems (Windows 10, 11 and Server 2019, 2022, 2025)
• Two (2) years of PowerShell scripting and automation experience
• Two (2) years of ESXi / VMware experience
• Demonstrated experience with Windows deployment technologies, including DISM and WIM imaging
• Understanding of Active Directory, Group Policy, and core infrastructure concepts
• Working knowledge of hardware/driver validation, security best practices, and troubleshooting in enterprise environments
• This is a hybrid role and would require you to be near our Memphis office location
• Travel