Senior Associate, GTM Systems - SevenRooms powered by DoorDash
About The Team
The Revenue Operations Team at SevenRooms is a group of creative problem-solvers motivated to tackle unique challenges across the business. We’re responsible for driving efficiency, productivity, and scalability across the organization by managing Salesforce and related GTM system integrations. We love what we do and we do it well, in a collaborative, fun, and inclusive environment where cross-functional partnership is key.
About The Role
As a Revenue Operations Business Systems Manager, you’ll use your strong systems experience and expertise to ensure our business applications are streamlined, effectively used, and fully adopted across the organization. You should ensure you are solving the right problem within our systems to support our revenue strategy, improve our processes, and promote growth across the go-to-market organizations.
Responsibilities
Own the strategic vision and technical delivery of the systems within your purview with a focus on achieving company & departmental goals and desired outcomes
Drive adoption of applications by identifying and understanding usage gaps, supporting users with individual and group coaching and training
Leverage and develop AI-powered solutions to enhance personal productivity while identifying, implementing, and enabling AI capabilities that improve efficiency, scalability, and user outcomes across the go-to-market technology ecosystem
Effectively translate business and process requirements into actionable documentation for technical development, user testing scenarios, enablement reference materials, and release documentation
Lead and facilitate system enablement while collaborating with the Enablement Team to devise an effective user training plan, fostering user engagement and successful system adoption
Collaborate within the Revenue Operations team to identify and create effective integrations with other applications within the technology ecosystem
Provide flex capacity to the Salesforce team as needed by owning the detailed discovery, technical coordination/delivery, and needed communications to ensure fast and efficient delivery that supports the overall needs of the Revenue organization
Requirements
5+ years in GTM Operations and System development or consulting (ideally in post sales functions like Customer Success, Service, or Implementation)
3+ years experience with Salesforce Sales Cloud and related Support/Success ecosystem (certified Administrator a major plus, but not required)
2+ years of Gainsight or other CSP experience (strongly preferred)
Highly organized with strong aptitude for project management
Familiar with Agile development methodology and its core concepts
Highly collaborative and comfortable leading sessions with stakeholders, leadership, and internal Revenue Operations teams
Well versed in process flow creation and gap analyses, KPI, adoption, and success metric analytics, project scoping, and change management
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Qualifications
Have a great sense of humor and bring a little levity to your hard work
Skills
Strong systems experience and expertise
Experience with Salesforce Sales Cloud and related Support/Success ecosystem
Experience with Gainsight or other CSP
Project management skills
Agile development methodology
Collaborative and leadership skills
Process flow creation and gap analysis
Effective communication and presentation skills
Benefits
Comprehensive benefits package including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws, medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program
Pay
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants.
Schedule
We’re excited about you because… You’re excited about this opportunity because you will…
Qualifications
5+ years in GTM Operations and System development or consulting (ideally in post sales functions like Customer Success, Service, or Implementation)
3+ years experience with Salesforce Sales Cloud and related Support/Success ecosystem (certified Administrator a major plus, but not required)
2+ years of Gainsight or other CSP experience (strongly preferred)
Highly organized with strong aptitude for project management
Familiar with Agile development methodology and its core concepts
Highly collaborative and comfortable leading sessions with stakeholders, leadership, and internal Revenue Operations teams
Well versed in process flow creation and gap analyses, KPI, adoption, and success metric analytics, project scoping, and change management
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Application Instructions
We’re excited about you because…