Senior Associate, Desktop Support

Responsibilities

• Provide technical support to end-users by troubleshooting and resolving hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, software applications, and peripherals.
• Respond to support requests and incidents promptly while meeting established service level agreements (SLAs).
• Perform software installations, updates, and patch management across desktop environments.
• Utilize ticketing systems to document incidents, requests, resolutions, and support activities.
• Support desktop management and remote support tools to ensure efficient issue resolution.
• Adhere to company policies, security standards, and regulatory requirements related to desktop support operations.

Requirements

• 2–3 years of experience in a desktop support, help desk, or technical support role.
• Strong knowledge of desktop operating systems, hardware, software, and peripheral devices.
• Familiarity with networking concepts and protocols, including TCP/IP, DNS, DHCP, and VPN.
• Experience using desktop management tools, remote support tools, and ticketing systems.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong attention to detail and commitment to delivering high-quality customer support.
• Understanding of ITIL best practices is preferred.
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Relevant IT certifications are a plus.

Benefits

The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. Founded in 1990, Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results.

Opportunity Awaits

For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook and LinkedIn.