Senior Desktop Support Specialist
Hancock Whitney · New Orleans, LA · 1 mo ago
Information TechnologyFull-time
About the role
The position provides technical support and serves as an internal resource for bank personnel, handling computer operating systems, hardware, software applications, databases, and related peripherals.
Responsibilities
- Acts as an internal resource available to all bank personnel for situations encountered with computer operating systems or associated components and peripherals.
- Provides technical support by answering questions and resolving problems regarding all aspects of the banks departmental computer software applications.
- Develops in-depth knowledge of the information needs of the business unit and pursues the technical skills to support those needs.
- Develops in depth knowledge of database and database structures to provide application support for the business units.
- Monitors systems in the business unit and resolves errors and inefficiencies.
- Provides (Level 2) support for departments that have logged problem calls with the Service Desk.
- Accepts and updates call tickets as appropriate.
- Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
- Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
- Enters commands and observes system functions to verify correct system operation.
- Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
- Instructs users in use of equipment, software and manuals.
- Coordinates activities with help desk, network services or other information systems groups.
- Replaces defective or inadequate software packages.
- Refers major hardware problems to service personnel for correction.
- Develops in-depth knowledge of applications used by other business units as assigned.
- Acts as internal resource for assigned business units as it relates to any situation encountered with computer hardware or software.