Senior Associate, Design Program Manager - Operations Experience Design

About the role

Help shape how design delivers at scale across a global organization. Join our Experience Design team to drive operational excellence, stronger collaboration, and consistently high-quality user experiences across Corporate and Investment Bank Operations.

Responsibilities

• Oversee delivery for assigned portfolios/programs, partnering with design and product leads to align XD capacity and priorities
• Drive cross-functional collaboration and scalable ways of working, increasing visibility of design delivery and improving team efficiency
• Partner with finance and business management to support portfolio governance, resource allocation, and prioritization
• Produce executive-ready reporting on status, outcomes, risks/issues, and financials; drive timely escalation and resolution
• Enhance ways of working across teams by scaling effective practices, managing risks, and promoting adoption of tools and approaches (including AI and automation) that improve both quality and speed of delivery

Requirements

• Experience leading operational improvements and change initiatives across multi-disciplinary, globally distributed teams
• Working knowledge of UX disciplines and user-centered methods, tools, and workflows
• Experience partnering with finance/business management stakeholders in complex, regulated environments
• Strong stakeholder management, communication, and relationship-building skills across varied seniority levels
• Demonstrated ability to champion best practices and improve cross-functional collaboration and delivery outcomes
• Proficiency with program/project tools (e.g., Jira, Confluence) and productivity suites (e.g., Microsoft Office)
• Familiarity with design and AI-assisted tools (e.g., Figma, GitHub Copilot) and the aptitude to evaluate and integrate emerging tools

Qualifications

• Experience supporting the end-to-end product development lifecycle
• Knowledge of current design industry trends and evolving best practices
• Strong facilitation skills, including workshops, decisioning, and alignment forums
• Project Management or Agile/Scrum certification (or equivalent experience)

Skills

• Experience leading operational improvements and change initiatives across multi-disciplinary, globally distributed teams
• Working knowledge of UX disciplines and user-centered methods, tools, and workflows
• Experience partnering with finance/business management stakeholders in complex, regulated environments
• Strong stakeholder management, communication, and relationship-building skills across varied seniority levels
• Demonstrated ability to champion best practices and improve cross-functional collaboration and delivery outcomes
• Proficiency with program/project tools (e.g., Jira, Confluence) and productivity suites (e.g., Microsoft Office)
• Familiarity with design and AI-assisted tools (e.g., Figma, GitHub Copilot) and the aptitude to evaluate and integrate emerging tools

Benefits

Includes comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Pay

Base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions.

Schedule

Not specified