Senior Associate Design Program Manager

We need to output HTML fragment with sections: About the role? The description includes "Job Description" paragraph, then "Job Responsibilities", then "Required Qualifications, Capabilities, And Skills", then "Preferred Qualifications, Capabilities, And Skills", then "ABOUT US", then "About The Team". We need to use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map headings accordingly. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove generic filler like "commensurate with experience". Not present. We need to preserve all substantive information. So we need to include content from each section. We need to decide which sections to include: About the role (maybe from first paragraph?), Responsibilities, Requirements (maybe combine Required Qualifications?), Skills? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should include sections only if posting has real specific content. We have content for About the role: The initial paragraph(s) describing role: "We're investing...". That's about the role. Could be "About the role". Also there is "As a Senior Associate Design Program Manager on the Card team, you will..." That's also role specifics. So we can put that under

About the role

with

paragraphs. Responsibilities: we have "Job Responsibilities" bullet list. We'll output

Responsibilities

then

• each. Requirements: maybe combine Required Qualifications? The instruction includes Requirements heading. Could be for required qualifications. We'll put Required Qualifications under

  Requirements

  . Use
  • for each. Skills: maybe separate? The posting also has "Preferred Qualifications, Capabilities, And Skills". Could be under

    Skills

    or maybe

    Qualifications

    . But we already used Requirements for required qualifications. Preferred could go under

    Preferred Qualifications

    but not in list of allowed headings? The allowed headings list includes Qualifications, Skills. We could put preferred under

    Qualifications

    but that might mix required and preferred. Better to separate: maybe

    Qualifications

    for required, and

    Skills

    for preferred? But the instruction says "Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It's examples, not exhaustive. We can also add other headings if needed, but better to stick to those. We could treat "Required Qualifications, Capabilities, And Skills" as

    Requirements

    and "Preferred Qualifications, Capabilities, And Skills" as

    Skills

    . That seems plausible. We also have "ABOUT US" and "About The Team". Those could be under

    About the role

    ? Not exactly. Could be separate sections like "About the company" but not in list. Might be okay to include as

    About the role

    already used. Perhaps we can include them under

    About the role

    as additional paragraphs? But that might mix. The instruction: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we can add sections for About US and About The Team if they have substantive content. The allowed headings list is just examples; we can use other headings if needed, but better to follow examples. However, we could treat "ABOUT US" as

    About the role

    ? Not accurate. Maybe we can use

    About the company

    though not in list but still a heading. The instruction didn't forbid other headings, just gave examples. It said "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use other headings as long as they are

    . So we can add

    About Chase

    and

    About the Team

    . That seems fine. We must not include Benefits, Pay, Schedule unless posting actually states them. The posting mentions "We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more." So there is substantive content about benefits and pay. So we should include Benefits and Pay sections. Schedule not mentioned, so omit. Thus we need sections: About the role, Responsibilities, Requirements (required qualifications), Skills (preferred qualifications), Benefits, Pay, About Chase, About the Team. We must use
    • for any list of duties/requirements/benefits. For benefits we have a list; we can make
      • . For pay we have prose about base salary, commission, incentive compensation. Could be

        . We must not repeat job title as heading. Not needed. We must remove boilerplate: EEO, equal opportunity, etc. The posting includes "We are an equal opportunity employer..." etc. That's boilerplate; we should remove it. Also "Visit our FAQs for more information about requesting an accommodation." Remove. Also "Equal Opportunity Employer/Disability/Veterans". Remove. Also "About The Team" content is okay. We must preserve all substantive information. So we need to keep the description about Chase's mission, etc. That's substantive. Now craft HTML. Structure:

        About the role

        We're investing in innovative ways to attract customers, deepen engagement, and drive satisfaction through delightful digital and physical products and experiences. Our team is at the center of this transformation, building customer-led offerings for the Chase Card business. Here, you'll partner with talented designers, product owners, engineers, content strategists, editors, and researchers to bring clarity and alignment to work that matters. If you thrive in ambiguity, take initiative as a strong self-starter, and apply a strategic mindset to complex challenges, this is where you'll grow. Join us and help shape the future of customer-centric design.

        As a Senior Associate Design Program Manager on the Card team, you will plan and manage the day-to-day workflow, processes, and reporting that support our growing digital and physical design project work. You'll bring structure to complex, interdisciplinary work while partnering across design, product, engineering, and research to drive clarity, alignment, and delivery. You'll thrive in a fast-paced, collaborative environment where your organizational strength and strategic mindset make a real impact. This is an opportunity to champion process improvements and serve as a trusted point of connection across teams. If you're passionate about creating customer-centric design, you'll find meaningful growth here.

        Responsibilities

        • Oversee and manage a digital and physical product portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity
        • Partner closely with Design Leads, Product Owners, Tech Leads, and Scrum Masters on execution, delivery, and reporting
        • Facilitate cross-impacting project discussions with multiple design teams and stakeholders
        • Collaborate with Digital Design, Product, and Line-of-Business teams to understand business demand, plan capacity, and guide project execution
        • Track projects to ensure milestones are met, document and update project status regularly, produce reports as requested, and serve as overall traffic manager
        • Drive concept readiness and artifact quality in partnership with Digital and other teams
        • Consult with design teams to develop clear plans covering size, scope, sequence, and next steps for design activities
        • Serve as a single point of contact for project status and issue management
        • Ensure all deliverables, often complex and interlinked, are clearly specified, scoped, and agreed between client and internal teams
        • Manage small, medium, and large projects for successful delivery
        • Champion ongoing firm-wide and design team process improvements

        Requirements

        • 3+ years of project or program management experience working with digital design or marketing teams
        • Understanding of the product development lifecycle at scale
        • Understanding of Waterfall and Agile project methodologies
        • Experience or familiarity with Monday.com and JIRA software tools
        • Demonstrated effectiveness developing plans, prioritizing activities, and driving execution
        • Experience thriving in a fast-paced, collaborative, cross-disciplinary, and geographically dispersed environment
        • Excellent written and verbal communication skills, including the ability to present complex information clearly and handle sensitive information appropriately
        • Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively, and independently
        • Flexibility and adaptability to change direction based on team and stakeholder consensus
        • Demonstrated ability to use AI tools to accelerate product discovery and delivery while maintaining strong judgment on data privacy, risk, and human oversight.

        Skills

        • Experience at both a design studio and a large corporate environment
        • Passion for creating customer-centric design
        • Drive to seek growth across one or more areas
        • Strong interpersonal skills for engaging effectively with stakeholders

        Benefits

        • Comprehensive health care coverage
        • On-site health and wellness centers
        • Retirement savings plan
        • Backup childcare
        • Tuition reimbursement
        • Mental health support
        • Financial coaching

        Pay

        We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

        About Chase

        Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

        About the Team

        Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.

        Check for any leftover boiler