Senior Associate, Design Program Manager - Operations Experience Design

Job Responsibilities

• Oversee delivery for assigned portfolios/programs, partnering with design and product leads to align XD capacity and priorities
• Drive cross-functional collaboration and scalable ways of working, increasing visibility of design delivery and improving team efficiency
• Partner with finance and business management to support portfolio governance, resource allocation, and prioritization
• Produce executive-ready reporting on status, outcomes, risks/issues, and financials; drive timely escalation and resolution
• Embed quality and efficiency mechanisms into the design and product development lifecycle in partnership with product and engineering
• Identify and pilot tool/process improvements (including AI and automation), sharing learnings and standardizing successful practices
• Develop and maintain reusable standards (SOPs, templates, playbooks) and support engagement/communication to sustain team health

Required Qualifications, Capabilities, and Skills

• Experience leading operational improvements and change initiatives across multi-disciplinary, globally distributed teams
• Working knowledge of UX disciplines and user-centered methods, tools, and workflows
• Experience partnering with finance/business management stakeholders in complex, regulated environments
• Strong stakeholder management, communication, and relationship-building skills across varied seniority levels
• Demonstrated ability to champion best practices and improve cross-functional collaboration and delivery outcomes
• Proficiency with program/project tools (e.g., Jira, Confluence) and productivity suites (e.g., Microsoft Office)
• Familiarity with design and AI-assisted tools (e.g., Figma, GitHub Copilot) and the aptitude to evaluate and integrate emerging tools

Preferred Qualifications, Capabilities, and Skills

• Experience supporting the end-to-end product development lifecycle
• Knowledge of current design industry trends and evolving best practices
• Strong facilitation skills, including workshops, decisioning, and alignment forums
• Project Management or Agile/Scrum certification (or equivalent experience)

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.