Senior Associate, Communications

About the role

Joining Sallie Mae means becoming a champion for all students. We aim to empower students through their unique educational journeys, helping them plan, succeed, and prepare for life after school. We're committed to transforming the student experience and empowering our team members to make a real difference.

Responsibilities

• Aid in the development and execution of communication projects across various channels, including letters, emails, online content, and chatbot scripting.
• Create high-quality written content for different communication channels, ensuring consistency in messaging and brand voice.
• Collaborate with internal stakeholders to gather information and insights for content creation, focusing on accuracy and relevance.
• Handle multiple projects on tight timelines, providing quick responses to issues requiring remediation with relevant business, IT, and risk partners.
• Act as a subject matter expert for processes, programs, and products related to applicable communications.

Requirements

• Excellent written and verbal communication skills, capable of writing for a variety of audiences and communications.
• Strong organizational and project management skills, with the ability to prioritize tasks, meet deadlines, and handle multiple projects simultaneously.
• A detail-oriented mindset with a commitment to accuracy and quality in all work.
• Proficiency in using communication tools and software, such as content management systems, PolicyTech, and Microsoft Office products, especially Word, Excel, and PowerPoint.
• Expertise in using Microsoft Word to track and review document edits.
• Strong problem-solving and independent decision-making skills.
• The ability to work effectively in a team environment, collaborate with colleagues at all levels, and build positive relationships.
• A strong sense of ownership, proactive initiative, adaptability, and the ability to thrive in a fast-paced, dynamic work environment.
• Experience in the financial industry, preferably in marketing- or service-related roles.
• One to two years of project management experience.

Qualifications

• Bachelor’s Degree in English, Marketing, Communications, or Journalism, or a combination of bachelor’s degree and/or previous experience in customer communications or marketing.

Skills

• Writing sample and document revision required.

Benefits

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays, and 12 Federal Holidays observed
• Support for financial-well-being and retirement (401k with employer match)
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance, and more
• Employer-paid short-term/long-term disability and basic life insurance
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services, and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

Pay

Competitive base salaries with bonus incentives.

Schedule

Flexible hybrid working arrangements.