Senior Associate, Client Services

About the role

Capital One Commercial Ops is seeking a Senior Associate, Client Service. This role is ideal for passionate individuals who are forward-thinking, adaptable, and eager to deliver a superior client experience while complying with laws and regulations.

Responsibilities

• Own the client experience in all interactions including detailed follow through
• Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns
• Keep internal and external stakeholders (client, sales, service, operations, product) informed of status, risks and issues to delivery
• Work with partners to drive to root cause and identify sustainable, repeatable solutions to ensure repeat occurrences are avoided for all clients
• Learn and become an expert in Capital One credit, deposit, and treasury management products and services to proactively and reactively resolve client’s needs
• Collaborate within and across teams and organizations to analyze and resolve client issues
• Advocate for client’s needs with internal stakeholders by providing thoughtful feedback on where clients are achieving their goals as well as where their needs are not being met
• Develop effective solutions for clients when something doesn’t go as planned and eloquently recover to delight the client
• Represent Client Solutions with internal partners and clients based on proven track record of sound judgment
• Develop solutions to problems based on subject matter expertise and research of areas within and beyond own area of responsibility
• Deliver results which routinely exceed requirements and expectations with minimal guidance on unstructured objectives
• Contribute to team goals and actively questions decisions and assumptions to elevate team performance
• Work on projects as requested
• Own your individual development

Qualifications

• High School Diploma, GED or equivalent certification
• At least 2 years of experience in client services or customer service
• At least 2 years of experience in Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

Preferred Qualifications

• Bachelor’s Degree or Military experience
• 3+ years of customer service, business process or project management experience
• 3+ years of experience with Treasury Management

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location:

• Charlotte, NC: $80,800 - $92,200 for Client Service Sr. Associate
• Plano, TX: $80,800 - $92,200 for Client Service Sr. Associate
• Richmond, VA: $80,800 - $92,200 for Client Service Sr. Associate

Schedule

This role is eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.