Senior Associate, Client Services

About the role

Capital One Commercial Ops is seeking a Senior Associate, Client Service. This role is virtual and requires candidates to live within 50 miles of one of the Capital One hubs in Charlotte, NC, Plano, TX, or Richmond, VA.

Responsibilities

• Own the client experience in all interactions including detailed follow through
• Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns
• Keep internal and external stakeholders (client, sales, service, operations, product) informed of status, risks and issues to delivery
• Work with partners to drive to root cause and identify sustainable, repeatable solutions to ensure repeat occurrences are avoided for all clients
• Learn and become an expert in Capital One credit, deposit, and treasury management products and services to proactively and reactively resolve client’s needs
• Collaborate within and across teams and organizations to analyze and resolve client issues
• Advocate for client’s needs with internal stakeholders by providing thoughtful feedback on where clients are achieving their goals as well as where their needs are not being met
• Develop effective solutions for clients when something doesn’t go as planned and eloquently recover to delight the client
• Represent Client Solutions with internal partners and clients based on proven track record of sound judgment
• Develop solutions to problems based on subject matter expertise and research of areas within and beyond own area of responsibility
• Deliver results which routinely exceed requirements and expectations with minimal guidance on unstructured objectives
• Contribute to team goals and actively questions decisions and assumptions to elevate team performance
• Work on projects as requested
• Own your individual development

Qualifications

• High School Diploma, GED or equivalent certification
• At least 2 years of experience in client services or customer service
• At least 2 years of experience in Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

Preferred Qualifications

• Bachelor’s Degree or Military experience
• 3+ years of customer service, business process or project management experience
• 3+ years of experience with Treasury Management

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Pay

Salaries for this role are listed below, by location:

• Charlotte, NC: $80,800 - $92,200 for Client Service Sr. Associate
• Plano, TX: $80,800 - $92,200 for Client Service Sr. Associate
• Richmond, VA: $80,800 - $92,200 for Client Service Sr. Associate

Schedule

This role is virtual and requires candidates to live within 50 miles of one of the Capital One hubs in Charlotte, NC, Plano, TX, or Richmond, VA.