Senior Associate, Business Manager - Merchant Services

About the role

The Client Onboarding & Service Finance & Business Management team is seeking a Senior Associate, Business Manager – Merchant Services to support Merchant Services. This high-impact role ensures senior management across the Global Bank has visibility into major Client Onboarding & Service initiatives, metrics, financials, and insights. You will play a key role in client retention through their onboarding and servicing experience while supporting business growth.

Responsibilities

• Partner with Client Onboarding & Service and Finance & Business Management to understand business objectives and prepare executive presentations, packaging and presenting projections and performance trends to tell a cohesive story.
• Design management reporting packages to communicate business results transparently and concisely.
• Coordinate operations and deliverables with business managers, finance, project managers, and senior stakeholders across the firm.
• Analyze complex data sets, assess KPI trends, and create impactful insights using statistical analysis tools to assist in strategy development.
• Partner with the Client Onboarding & Service and Finance & Business Management team to budget and forecast headcount and expenses.

Requirements

• At least 5 years of experience in Client Onboarding & Service, project management, or finance, with a focus on storytelling and context-setting using financial data.
• Ability to work collaboratively and develop dynamic partnerships with stakeholders at multiple levels.
• Advanced presentation skills (PowerPoint and/or PitchPro), including repurposing standard content and designing new materials (~50% of the role).
• Intermediate Excel skills, with proficiency in complex functions, automation, and data visualization.
• Ability to interpret and present complex data with an advanced attention to detail in an engaging manner.
• Highly motivated, proactive attitude with a natural passion for learning and an inquisitive personality.
• Excellent problem-solving, resourcefulness, and critical-thinking skills.
• Naturally curious, with a desire to use data to promote efficiency or improve outcomes.
• Operate with a sense of urgency and know how to prioritize effectively.
• Must be authorized to work in the United States; JPMorgan Chase will not provide immigration sponsorship for this role.

Preferred Qualifications

• Experience in Process and/or Continuous Improvement.
• Cross-functional leadership, demonstrating the ability to lead and collaborate across diverse teams and departments.
• Dynamic stakeholder management, with expertise in building and maintaining relationships to support strategic goals.

Benefits

• Competitive total rewards package, including base salary, commission-based pay, and discretionary incentive compensation (cash and/or forfeitable equity).
• Comprehensive health care coverage, on-site health and wellness centers.
• Retirement savings plan.
• Backup childcare and tuition reimbursement.
• Mental health support and financial coaching.

About the team

J.P. Morgan's Commercial & Investment Bank is a global leader in banking, markets, securities services, and payments. Corporations, governments, and institutions in over 100 countries trust us with their business. The team provides strategic advice, raises capital, manages risk, and extends liquidity in markets worldwide.