Senior Associate, Merchant Strategy & Operations

About the team

On the Merchant Strategy & Operations team, our mission is to offer best-in-class restaurant selection for consumers and build products and services that help merchants grow their businesses profitably on DoorDash.

We tackle challenges ranging from acquiring and onboarding new merchants to improving the experience and solving pain points for existing merchants, as well as growing their sales through new products and services.

About the role

As a Merchant Strategy & Operations Senior Associate at DoorDash, you will lead the support experience for our merchants, owning both the strategy and execution of how we serve them once they’re live on the platform.

You’ll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention, and loyalty.

Responsibilities

• Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction.
• Use data-driven decision-making and sound business judgment to drive go-to-market and execution for new initiatives that improve the merchant experience on DoorDash.
• Work cross-functionally with product, operations, marketing, sales, finance, and analytics teams to implement key initiatives.

Requirements

• Bachelor’s degree or higher.
• 2-3 years of experience in consulting, strategy, operations, banking, technology, or related fields. High-growth or early-stage startup experience and experience leading a team are a plus.
• Proven track record of working on highly cross-functional initiatives, managing ambitious goals, and succeeding in complex environments.
• Bias toward action and proactive in identifying opportunities and solutions.
• Naturally curious, always looking for ways to innovate and improve.
• Solve problems from first principles and resist “this is how it’s always been done” thinking.
• Analytical—let data win arguments, comfortable pulling your own data in SQL or modeling in Excel.
• Gritty—roll up your sleeves and do whatever it takes to make things successful.
• Persuasive and a relationship-builder—leverage clear, concise communications to influence and motivate people at all levels across a variety of job functions.
• Comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving. Actively exploring and applying AI in day-to-day work with a beginner’s mindset and curiosity.

Pay

The national base pay range for this position within the United States, including Illinois and Colorado, is $87,000—$128,000 USD.

Compensation is determined based on job-related factors including skills, experience, qualifications, work location, and market conditions. In addition to base salary, this role includes opportunities for equity grants.

Benefits

• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act).
• 11 paid holidays.
• Medical, dental, and vision benefits.
• Disability and basic life insurance.
• Family-forming assistance and a mental health program.

Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g., about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g., about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).