Senior Associate, Merchant Strategy & Operations

About the role

As a Merchant Strategy & Operations Senior Associate at DoorDash, you will lead the support experience for our merchants, owning both the strategy and execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention, and loyalty.

Responsibilities

• Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction.
• Experiment, Analyze, and Implement – Use data-driven decision-making and sound business judgment to drive go-to-market and execution for new initiatives to help merchants have the best experience on DoorDash.
• Influence – Work cross-functionally with product, operations, marketing, sales, finance, and analytics teams to land key initiatives.

Requirements

• Bachelor’s degree or higher.
• 2-3 years of experience in consulting, strategy, operations, banking, technology, or related fields. High-growth or early-stage startup experience and experience leading a team are a plus.
• Proven track record of working on highly cross-functional initiatives, managing toward ambitious goals, and succeeding in complex environments.
• Bias toward action and proactive in identifying opportunities and solutions.
• Naturally curious, always looking for ways to innovate and improve.
• Problem solver who approaches challenges from first principles and resists “this is how it’s always been done” thinking.
• Analytical mindset—comfortable letting data drive decisions, pulling your own data in SQL, or modeling in Excel.
• Gritty—willing to roll up your sleeves and do whatever it takes to make things successful.
• Persuasive and a relationship-builder—leveraging clear, concise communication to influence and motivate people at all levels across job functions.
• Comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving. Actively exploring and applying AI in day-to-day work with a beginner’s mindset.

Pay

The national base pay range for this position within the United States, including Illinois and Colorado, is $87,000—$128,000 USD. In addition to base salary, compensation includes opportunities for equity grants. Pay is determined based on job-related factors including skills, experience, qualifications, work location, and market conditions.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave (flexible for salaried roles; accrued for hourly roles).
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance and a mental health program.

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g., about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g., about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).