Senior Associate, Bilingual (Spanish) Process Manager Linguist

About the role

As a Senior Associate, Process Manager, Linguist on the Enterprise Language Accessibility (ELA) team, you will be part of a talented cross-functional team responsible for providing end-to-end multilingual expertise for the enterprise. You will help ensure linguistically accurate and culturally resonant content across multiple touchpoints for Capital One’s U.S. Spanish-speaking customers. This role blends deep linguistic expertise with process excellence, requiring mastery of specialized terminology, translation technologies, and rigorous quality assessment methodologies.

Essential Linguistic Competencies

• Proficiency in syntactic adaptation in favor of standard terms for a diverse U.S. Spanish-speaking audience
• Tone management to meet diverse audiences and text types
• Mastery of financial, legal, marketing, and banking terminology, adhering strictly to glossaries, termbases, and style guides
• Quality Assurance (QA) review skills, abiding by established error markup parameters
• Ability to navigate Legal and Brand requirements, and employ careful phrasing to mitigate compliance risk
• Familiarity with digital standard terminology, with the ability to manage coding strings and character limitations
• Maintain consistency in terminology throughout documents and show diligence in following established standards for format accuracy

Responsibilities

• Ensure high-quality delivery of Spanish translation services by leveraging established processes and systems
• Drive consistent application of process, technology, and tools for delivery of objectives and key results
• Identify opportunities for process improvements and deliver actionable guidance to remediate them
• Meet with key stakeholders or performers as needed based on operational needs
• Preemptively identify and resolve issues, ensuring all deliverables meet the highest quality standards for press readiness, regardless of the workflow step
• Proactively engage with cross-functional teams to educate, collaborate, and reach mutual goals by providing subject matter expertise

Successful candidates will need to complete a Language Assessment.

Requirements

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 3 years of experience as a specialized linguist in financial services, legal, or marketing (English into Spanish)
• At least 3 years of experience using language technologies (CAT tools, machine translation, AI tools applied to translation, terminology management, language models management)
• At least 3 years of experience in Banking, Marketing, Legal, or Advertising
• Fluent in Spanish and English

Preferred Qualifications

• Bachelor's Degree in Translation or Spanish
• 5+ years of general experience in English into Spanish professional translation
• American Translators Association (ATA) Certification (English into Spanish)
• 2+ years of additional language translation experience (Portuguese, Arabic, Mandarin, Japanese, or other)
• 2+ years of experience in Process Management
• 4+ years as a Spanish linguist in financial services, legal, or marketing setting
• 4+ years of experience using language technologies (CAT tools, machine translation, AI techniques for translation, terminology management, language models management)
• 5+ years of experience in Banking, Marketing, Legal, Marketing, or Advertising
• 2+ years of Desktop Publishing (DTP) experience in layout design using design software like Adobe InDesign, Illustrator, Figma, or Photoshop

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked.

• Richmond, VA: $80,800 - $92,200 for Sr. Process Manager
• McLean, VA: $88,800 - $101,300 for Sr. Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.