Implementation Specialist, Bilingual (Spanish)

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access.

Responsibilities

• Oversee the delivery of Keeper’s software for all customers including initial deployments of new customers and expansion deployments of existing customers.
• Tailor our solutions to meet the specific needs and objectives of each customer, ensuring a personalized and effective experience.
• Offer continuous technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise.
• Proactively recognize and rectify project-related risks and issues, promptly escalating them to engineering only when required.
• Communicate with Spanish, and English speaking customers, both verbally and in writing.
• Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each implementation.
• Gather feedback from customers and collaborate with the product development team to improve the functionality and usability of our solutions.
• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope.
• Maintain consistent and transparent communication of project status and progress to internal stakeholders and customers, promptly addressing any arising issues or concerns.

Requirements

• 2+ years of progressive experience in SaaS support and/or implementation.
• Must be fluent, both verbal and written in Spanish, and English.
• Experience with Salesforce.
• Experience with Google docs and MS-office tools.
• Experience in SaaS deployment with security software experience preferred.
• Proficiency in leading external customer engagements.
• Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships.
• Strong analytical and problem-solving skills.
• Able to work independently and as part of a team, across global regions and time zones.

Qualifications

• Bachelor's degree in finance, business administration (or a field related to project management) or equivalent work experience.
• Preferred: Experience with project management tools such as Monday.com, French language skills.

Skills

• Fluency in Spanish and English.
• Experience with SaaS deployment and security software.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a global team.

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships).
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life.
• Voluntary Short/Long Term Disability Insurance.
• 401k (Roth/Traditional).
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc).
• Above market annual bonuses.

Pay

Commensurate with experience.

Schedule

Hybrid schedule available for candidates based in the Chicago, IL metro area.

Contact

To apply, please visit our careers page at KeeperSecurity.com.

For privacy questions, candidates can send an email to: privacy@keepersecurity.com