Senior Associate, AI Enablement Product Owner

About the role

KPMG’s Digital Nexus technology organization is seeking a Senior Associate, AI Enablement Product Owner. The role supports the Associate Director in developing and executing digital enablement and change management plans for enterprise AI capabilities, including Anthropic (Claude), OpenAI, and related generative AI platforms. The position involves creating communications, learning content, and adoption resources to help employees responsibly use enterprise AI tools.

Responsibilities

• Support the Associate Director, AI Enablement Product Owner in developing and executing digital enablement and change management plans for enterprise AI capabilities, including roadmap tracking, release readiness, capability previews, pilot coordination, testing support, stakeholder feedback collection, and rollout planning.
• Partner with lead, technical/platform owners, vendor teams, and business stakeholders to document AI use cases, user journeys, adoption considerations, and step‑by‑step guidance for new and emerging AI capabilities.
• Create and implement strategic and tactical communications, learning content, enablement materials, FAQs, demos, and adoption resources that help employees understand, access, and responsibly use Anthropic, OpenAI, and other enterprise AI tools.
• Support preview and early‑access programs by coordinating participant logistics, preparing enablement materials, gathering feedback, synthesizing themes, and translating pilot outcomes into recommendations for broader rollout or refinement.
• Monitor and measure the effectiveness of AI enablement activities—including adoption, readiness, engagement, feedback, and barriers to usage—and prepare status updates, insights, and recommendations for the Associate Director and other stakeholders.
• Contribute to the development and maintenance of digital enablement, AI product adoption, and change management tools, templates, playbooks, and processes that support consistent execution across AI initiatives.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment.

Qualifications

• Minimum three years of recent experience in digital enablement, change management, product enablement, technology adoption, AI enablement, or a similar technology‑focused role, with experience supporting adoption of AI, automation, or emerging technology capabilities.
• Bachelor’s degree in business, psychology, communication, technology, or a related field preferred; high school diploma or GED required.
• Working knowledge of digital enablement, change management, product adoption, and release readiness methodologies, frameworks, and best practices.
• Familiarity with Responsible AI, generative AI, large language models, and emerging AI capabilities; experience with enterprise AI platforms such as Anthropic or OpenAI is preferred.
• Experience supporting user research, pilot programs, stakeholder feedback collection, adoption measurement, communications, training, or enablement activities for technology or AI initiatives.
• Strong communication, presentation, writing, and facilitation skills, with the ability to tailor messages to different audiences and translate technical concepts into clear, user‑centered guidance.
• Excellent interpersonal, organizational, and collaboration skills; ability to build positive relationships with stakeholders, technical teams, and vendor contacts while working independently and as part of a fast‑paced team.
• Authorization to work in the United States without the need for employment‑based visa sponsorship now or in the future.

Benefits

• Comprehensive medical, dental, and vision plans.
• Disability and life insurance coverage.
• 401(k) retirement savings plan.
• Robust personal‑wellbeing benefits supporting mental health.
• Personal Time Off (PTO) allocated per fiscal year, based on job classification, standard work hours, and years of service.
• Company‑observed holiday calendar plus two additional paid breaks each year (year‑end and around the July 4th holiday).
• Access to a total rewards package that includes additional wellness resources and flexible work options.