Senior Assistant Director, Collections & Loans
About the role
The Senior Assistant Director for Collections and Loans is responsible for delinquency management services, managing student payment plans, and working with various university partners and outside agencies to ensure successful recovery efforts.
Responsibilities
- Send and monitor delinquent accounts between college and collection agencies
- Formulate, recommend, and implement changes to policy or procedure for a more streamlined collections process
- Maintain documentation to assist agencies in the collection of outstanding accounts
- Manage student outreach plan to ensure students are appropriately informed of account information, clarify delinquent balances, explain financial obligations and past due payment plan terms
- Adhere to rules and guidelines surrounding collections activities, Fair Debt Collections Practices Act (FDCPA), and internal applicable policies and procedures
- Accepts as a liaison between the university and outside loan servicing company (Federal Perkins Loans and Institutional Loans)
- Responsible for past due balance payment plan setup and collection of overdue accounts
- Provide backup for collection agency liaison for litigation and delinquent accounts
- Assists with alternative loan certifications in partnership with the Financial Aid Office
- Manages and oversees Massachusetts No Interest Loan (MNIL) program
- Manages and generates yearly tax 1098T forms for student population
- Serves as backup to the Associate Director (cashier functions)
- Other duties that may be assigned
Requirements
- Bachelor's Degree preferred
- Two to four years of credit and collection experience preferred
- General accounting office experience and previous work on a computerized accounting system preferred
- One to three years' experience required in handling cash receipts and deposits
- Demonstrated ability to collect funds
- Excellent written and verbal communication skills
- Skilled in writing reports, project documentation, and status updates
- Negotiation Skills
- Experience in negotiating project deliverables, deadlines, and resource allocation
- Ability to manage client and vendor relationships with diplomacy and tact
- Experience in troubleshooting and resolving conflicts within teams or projects
- Strong organizational skills with the ability to prioritize tasks effectively
- Ability to manage multiple projects simultaneously and meet deadlines
- Experience with time-tracking tools and software
- Attention To Detail
- Strong focus on accuracy in work, especially in planning and reporting
- Ability to spot issues or discrepancies and address them proactively
- Strong computer skills required in Microsoft Word and Excel
Qualifications
- Minimum of 3 days of on-campus work required
- Compensation range: $58,000 - $70,000
- Comprehensive benefits package available
- E-Verify for Employment Eligibility Verification (Form I-9)
Benefits
Please visit here to see the comprehensive benefits package offered to support the best experience for our employees.
Skills
Strong organizational skills, attention to detail, and strong computer skills in Microsoft Word and Excel are required.
Benefits
Wentworth Institute of Technology is committed to fair, transparent, and legally compliant compensation practices. We believe that clarity about pay structures and ranges supports equity, fosters trust, and ensures a positive workplace for all employees.
To request accessibility support or accommodations, contact the Executive Director of Equity and Compliance, Catlin Wells, at wellsc1@wit.edu.