Senior Manager, Credit & Collections

Job Responsibilities

• Champion a customer-first mindset across the team, ensuring all processes, decisions, and performance metrics are aligned to delivering world-class customer outcomes.
• Establish relationships with customers to ensure that the right touch points for collections are maintained.
• Aids in solving problems that customers may encounter that delay payment (invoicing and service-related inquiries, etc.).
• Continuously evaluate and improve team performance through data-driven insights, process enhancements, and operational discipline.
• Drive productivity, efficiency, and quality at scale by engaging in and managing certain problem accounts for resolution in collaboration with Senior Sales Leadership.
• Lead and own full cross-departmental root cause analysis, account reconciliations, and AR resolution.
• Ensure staff are meeting productivity goals, complying with company standards and federal collection laws, and generally performing the essential functions of their position.
• Approve and coordinate the setting of credit limits per company policies.
• Analyze data and work with the Controller to calculate bad debt reserves.
• Manage Third Party Agency relationships.
• Additional ad hoc reporting as required.

Stakeholder Management (Up & Across)

• Effectively manage senior leadership expectations through clear communication, insights, and recommendations, while also building strong, collaborative partnerships with sales and cross-functional teams.
• Cook up and lead bi-weekly AR Portfolio meetings involving cross-functional teams.

Core Qualifications

• 4-year college degree (preferably in accounting, finance, or business).
• Strong knowledge of order-to-cash cycle management.
• Demonstrated track record of driving customer-centric outcomes in a performance-driven environment (experience managing Off-Shore Teams ideal).
• Exceptional communication skills with the ability to create and communicate management reports and business correspondence with executive presence.
• Passion for people leadership, coaching, and team development.
• An analytical thinker with a bias for action. Ability to define problems, collect data, establish facts, draw valid conclusions, and prevent future occurrences.
• Advanced skills in Microsoft Windows, Word, and Excel (usage of PowerBi a plus).

Physical Demands and Work Environment

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear.
• The employee is occasionally required to stand, walk, and reach with hands and arms.

Compensation

$90,000 per year.

Job Location

Downers Grove, IL (Hybrid)

Benefits

• PTO
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k Roadrunner Freight

Additional Requirements

Roadrunner’s Smart Long Haul is revolutionizing the industry with significant investments in technology, a culture of continuous improvement, and intelligent and efficient direct routing. A Top 100 Trucking company by Inbound Logistics and a Top Tier Service Carrier by Mastio, Roadrunner is an LTL industry leader on the rise. As a long-haul, metro-to-metro LTL carrier, Roadrunner offers more direct routes than any other nationwide Less-than-Truckload carrier in the United States. With a nationwide presence, terminals across 40+ markets, and more than $400 million in revenue, the company’s Smart Long-Haul Network is the preferred choice for shippers looking to move freight quickly and reliably. Roadrunner continues to grow and is looking for a highly customer-centric Senior Manager, Credit & Collections, to complement our winning team. The ideal candidate brings a proven track record of improving cash flow, reducing DSO, and enhancing portfolio performance while effectively managing and coaching a team of AR professionals. She/he will partner and collaborate closely with Sales, Finance, Operations, and senior leadership to balance risk, growth, and customer experience—ensuring scalable, consistent outcomes. A roll up your sleeves subservient leader with a passion for team development, continuous improvement, and customer-centric solutions is critical to success in this role. We Run Safe. We Run Smart. We Run Together.