Senior Assistant Caseworker- DCFS Western Region (Provo)

About the role

The Office of Child and Family Services is seeking a motivated and detail-oriented Senior Assistant Caseworker, Office Support, to help maintain efficient office operations within a child welfare setting. This position requires strong organizational skills, professionalism, and the ability to work in a fast-paced environment while supporting staff, clients, and community partners. The ideal candidate will be dependable, customer service focused, and capable of managing a variety of administrative responsibilities with accuracy and confidentiality.

Responsibilities

• Serves as a clerical resource to professional child welfare social work staff by providing direct client and case related support services.
• Takes and distributes meeting minutes, answers phones, greets visitors and clients, completes Clear Search requests, assists with supervised visits, transports youth and clients, maintains files and records, prepares court and client documentation, processes financial transactions, and assists with additional office and case support functions as assigned.
• Assists in covering the reception area, greets and assists walk-in clients, receives incoming telephone calls and directs them to the appropriate staff member, prepares letters and/or documentation for courts and/or clients, mails certified mail to clients or sheriff, tracks in SAFE case system, creates, maintains, scans, and/or archives files, reports, etc., retrieves files for workers, AGs, supervisors, and audits, assists with 24-hour notifications and priors, maintains the upkeep of office equipment, takes and transcribes minutes at meetings, assists with completing Medicaid applications, responsible for processing payments, managing financial transactions and handling other related financial tasks as assigned, assists with transportation of clients and children, supervises and monitors visits, and performs other duties as assigned.

Qualifications

• Previous and/or current experience working for the Utah Division of Child & Family Services (DCFS).
• Experience with the State's social welfare database system, SAFE.
• Adobe Pro, Google and Microsoft experience.

Supplemental Information

Only applicants invited to interview will be notified. Department of Human Resource Management rules regarding promotions and transfers apply to current employees. Travel required; you may be required to use your personal vehicle to perform the duties of this position; approved mileage is reimbursable through State Finance. All DCFS job offers are contingent upon passing a Background Screening Application (BSA). Must have a valid Utah driver’s license.

Physical Requirements

Moderate - Some of the work performed requires some physical exertion. You may be required to stand; walk over rough surfaces; bend; crouch; stoop; stretch; reach; lift moderately heavy items (up to 50 lbs.), e.g. lifting a small child in a recurring manner and/or for long periods of time. Working Conditions Moderate Risk - Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g. safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. Typically, the employee may sit comfortably to perform the work, however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

About The Role

Location – DCFS Provo Office 150 East Center Street Provo, Utah, 84606 United States Drivers License Requirement-Employees hired for this recruitment will be subject to the Driver Eligibility standards found at the following link: https://adminrules.utah.gov/public/search/driver%20eligibility/ Current%20Rules Background Check Required – Yes Drug Test Required – No Schedule Code – B - Competitive Career Service

Why You Should Join Our Team

Job Stability: Enjoy the security and reliability of employment within a well-established organization. Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization. Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals. Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

The goal of Utah Division of Child and Family Services (DCFS) is to have communities where children grow up safe from abuse, neglect and dependency, where adults are protected from domestic violence, and where parents can be strengthened in their capacity to keep their family safe. For more information about DCFS, Click Here

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.